Business Analyst/Process Analyst

2 weeks ago

Makati City, National Capital Region, Philippines ING Full time

In this role, you will be part of an exciting journey towards truly global standardization within the domain of KYC for ING. You will be involved with the development of the Global KYC Digital Service contributing to socially relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 40+ countries, affecting 40 million+ ING customers. Through this, we will be able to deliver our customers an optimal KYC experience, whilst remaining compliant and in control of our risks and processes on a global scale. You will be in contact with market leading vendors and thought leaders in their respective domains. As such, you will be working with many colleagues from different disciplines, geographies and backgrounds.


• You work closely with your Central Product Owner and carry the responsibility for the product vision, roadmap, backlog and stakeholder management.


• You manage your BusDevOps squad to deliver the product vision and roadmap in a multidisciplinary environment where understanding of the IT solution is a must.


• You will typically have 7-9 members in your squad working on the product, which is based on FCRM technology.


• You work with the other Product Owners and squads in GKYC Delivery Tribe to ensure the delivery of a great product to your customers.

What you'll do:

You support the Product Manager and/or Product Owner) in the execution of the Tribe Goals; which may include and not limited to the following:Implementation of the guiding principles of CDD KYC Global Way of WorkingSupport countries to create, implement, and maintain their local system WorkPlace Instructions (WPI)Support product and tribe in the continuous improvement of the End-to-End workflow processYou solve impediments encountered in the development of the Product;You are actively involved in the creation of stories and features for your Squad;You monitor the quality and performance of your Squad;You ensure alignment with other Squads that fall under the Produce Area Lead (PAL) and the Tribe.You are responsible for the 'what' in a Squad, ensuring that functional and non-functional requirements are met for all stakeholders. Non-functional requirements include, but are not limited to: security, resilience, performance, contractual, legal and compliance requirements and obligations; You will take the role of an end-consumer representative for the product and ensure that the end-consumer's experience and compliance is recognized by the Squad How to succeed:
• Strong background in Process Design/Engineering & Implementations (e.g. Blackbelt or greenbelt certification)
• Master or bachelor degree;

• Minimal 3-10 years of working experience as a Business Analyst or Process Manager

• Experience in the area(s) of multidisciplinary complex deliveries with a track record of fast learning in the area of KYC (CDD, FATCA, CRS), Client Onboarding, Client Maintenance, AML or Compliance;

• Experience and affinity with data analysis, data mapping and conceptualizing and creating solutions for data quality improvements.

• A proactive, can-do, no surprises and positive mind-set;

• Strong analytical skills and ability to communicate your views to others

• Experience and affinity with working together in IT and solution-build driven teams;

• The ability to facilitate decision-making to drive complex design issues to a conclusion;

• Strong organisational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of an international organisation with multiple functional lines and one hierarchical line and deal with multiple (sometimes conflicting) interests;

• Strong focus on understanding the regulatory and business requirements and supportive facts and data to build the target operating model design in line with INGs ambitions;

• Agility to adjust the approach if required;

• The ability to work successfully in multiple countries and make sure these different cultures will work together as one team; taking into account different habits, beliefs, languages and time-zones, etc.;

• Strong resilience; ability to navigate through ambiguity and simplify complexity without losing essence.

• Fluent in English speaking and writing.

  • Business Analyst

    4 weeks ago

    Makati City, National Capital Region, Philippines ING Full time

    Tribe KYC Services NL is looking for an eager business process analysts, that can help us making our KYC processes more compliant, efficient and customer friendly. About the Tribe KYC Services KYC Services aims to minimize the risk of ING becoming involved in money laundering, terrorist financing or other reputational risks. This includes customer...

  • Business Analyst

    3 weeks ago

    Makati City, National Capital Region, Philippines ING Full time

    Roles and responsibilitiesAs a Business Process Analyst (also known as Customer Journey Expert) you are part of the Product Group – within the NL Services Tribe (Customer Due Diligence). The product team consists of 3 multidisciplinary squads of 6 to 15 people, both Business Process Analysts and IT engineers. Within the area you are responsible for...

  • Business Analyst

    4 weeks ago

    Makati City, National Capital Region, Philippines ING Full time

    Tribe KYC Services NL is looking for an eager business process analysts, that can help us making our KYC processes more compliant, efficient and customer friendly.About the Tribe KYC Services KYC Services aims to minimize the risk of ING becoming involved in money laundering, terrorist financing or other reputational risks. This includes customer onboarding,...

  • Business Analyst

    4 weeks ago

    Makati City, National Capital Region, Philippines ING Full time

    ING is looking to recruit a Business Analyst for Data & Analytics PurposeDo you want to play an essential role in ensuring the good reputation of ING, and be in the first line of defense against money laundering and terrorist financing? Currently we are looking for a Business Analyst within the Data & Analytics Department in ING Hubs Philippines.You will be...

  • business process analyst ii

    4 weeks ago

    Makati City, National Capital Region, Philippines TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job OverviewThe Procurement Product Compliance Analyst role is a position which focuses on ensuring TE Sensors supply base meets environmental and ethical compliance requirements. This role will work...

  • Business Analyst

    4 weeks ago

    Makati City, National Capital Region, Philippines ING Full time

    About the Tribe KYC Services KYC Services aims to minimize the risk of ING becoming involved in money laundering, terrorist financing or other reputational risks. This includes customer onboarding, periodic and event driven reviews, name screening, pre-transaction screening, post-transaction monitoring, and ultimately the offboarding of customers.By...

  • IT Business Analyst

    4 weeks ago

    Makati City, National Capital Region, Philippines ING Full time

    Designs and tracks customer journeys and creates and delivers relevant products and pricing, marketing and/or channel strategies, taking decisions based on customer data, being responsible for business outcomes, and coordinates with relevant internal and/or external stakeholders, in order to design new and continuously improve existing customer experiences....

  • Business Analyst

    4 weeks ago

    Makati City, National Capital Region, Philippines ING Full time

    What are we looking for?We are looking for a Business Analyst, who likes to work in an agile squad delivering value to the Non-Financial Risk (NFR) community.The Business Analyst functionYou identify, analyze and specify business requirements with regard to non-financial risk and translate them into user stories or functional specification/designs. This...

  • Analyst - Credit Debt Collection

    4 weeks ago

    Makati City, National Capital Region, Philippines Shell Business Operations Full time

    Where you fit Expect lots of support and encouragement while you're here. You'll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You'll have limitless opportunities to explore – whether that means building up new areas of expertise or taking in a different direction....

  • supplier analyst

    4 days ago

    Makati City, National Capital Region, Philippines kmcons Full time

    Make your next big career move by applying as KMC Solutions' next Supplier AnalystAs a Supplier Analyst, you'll be part of our Global Procurement team and report into the Head of Global Procurement and support them on their stratgeic initatives to reduce cash burn, optimize cash flow, reduce risks and overall support the team on their strategy to become...

  • Senior Business Systems Analyst

    4 weeks ago

    Makati City, National Capital Region, Philippines FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and...

  • Quality Analyst

    4 weeks ago

    Makati City, National Capital Region, Philippines ING Full time

    The Retail Banking Operations in ING's largest shared services organization (ING Hubs PH) is growing rapidly – delivering processing and contact center services to our banks globally. Our ambition is to provide excellent Customer, Partner, and Employee experience while keeping the bank safe and continuously improving on our performance and culture.We are...

  • Business Intelligence Analyst

    4 weeks ago

    Quezon City, National Capital Region, Philippines Monroe Consulting Group Full time

    Business Intelligence Analyst (WFH)Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a global leader in manufacturing industry. The company is a diversified global enterprise with a strong presence in the food and manufacturing space. Company's battery group consists of several international market operations backed by a...

  • Logistics Analyst

    3 weeks ago

    Makati City, National Capital Region, Philippines TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job OverviewAs a Logistics Analyst on our North America Automotive Logistics team, you'll have the opportunity to: Coordinate premium freight requests by selecting the most optimal freight service based...

  • Change Management Analyst Senior

    4 weeks ago

    Makati City, National Capital Region, Philippines FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 25 - 50%We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and...

  • Financial Reporting Analyst

    10 hours ago

    Makati City, National Capital Region, Philippines ING Full time

    Tech - Operations Support (Accounts Payable - Request to Pay)Get to know ING:ING Hubs Philippines (ING Hubs PH) is an essential part of the ING organization offering services to various Business Units globally for Wholesale Banking and Retail Banking activities. Working at ING Hubs PH means collaborating with a diverse workforce where every challenge is...

  • Junior Credit Analyst

    4 weeks ago

    Makati City, National Capital Region, Philippines ING Full time

    Who we are:ING Bank NV is a global bank with a strong European base. Our more than 60,000 employees serve around 37 million customers, corporate clients and financial institutions in over 40 countries. Our purpose is to empower people to stay a step ahead in life and in business. We have junior credit analyst (with 0-2 years' experience) positions that offer...

  • Support Analyst

    4 weeks ago

    Makati City, National Capital Region, Philippines Broadridge Full time

    Role OverviewAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.As a Support Analyst, you will be part of the Customer Operations team responsible for the implementation, on-going support, and...

  • Business Engineer

    4 weeks ago

    Makati City, National Capital Region, Philippines ING Full time

    Business Engineer XLINQAt ING, we believe all sustainable progress is driven by people with the imagination and determination to improve their future and the futures of those around them. We empower people and organizations to realize their own vision for a better future. Join us Together we can build the next generation of digital bankingXLINQ is a solution...

  • Global HR Data Management Reporting Analyst

    4 weeks ago

    Makati City, National Capital Region, Philippines ING Full time

    ING is looking for...An additional Global HR Data Management Reporting AnalystJob descriptionGlobal People Services is responsible to steer the transformation of the global HR organisation into a new operational model based on simplified standards ways of working and platforms. To support this transition, we are looking for a Data Management Reporting...