Client Care Assistant

2 weeks ago

Manila, National Capital Region, Philippines PeoplePartners Inc Full time

This is a remote position.

Job Overview: As a Client Care Assistant,you will play a crucial role in ensuring the accuracy, quality, and efficiency of our care plans and service management. You will work closely with the Coordination Team, Case Managers (CMs), and External Service Providers to create, review, and update care plans and manage service-related documentation and processes. Job Description:

  • Care Plan Management: After client visits, retrieve Care Plan MS Word documents from CMs. Use visit transcripts or voice recordings to refine in-field notes, gather relevant attachments and supporting evidence, and incorporate directives from CMs. Ensure the accuracy of care plans through thorough quality checks.
  • Documentation and Upload: Upload completed Care Plans into Procura, ensuring all menu tabs are completed before marking them as 'Complete'. Export and save Care Plans in Documents & Care Plan folders with the review date included in the file name for easy reference.
  • Coordination and Communication: Liaise with the Coordination Team regarding required services and completed care plans. Send dated notes via Procura, including details such as service times, staff preferences, and more, and cc this information to Accounts.
  • Supervision and Task Management: Add ongoing supervisor tasks, mark current tasks as complete when applicable, and create Packages/Episodes in Procura.
  • Escalation and Quality Assurance: Escalate any FRAT (Functional Risk Assessment Tool) and CPA (Client Protection Assessment) actions to the nurse if the FROP (Functional Risk Outcome Profile) score indicates a need. Create alerts in Procura and process escalations to the Quality Assurance Team based on Vulnerable Clients Checklist results.
  • External Service Management: Set up External Services by completing specific referral forms. Serve as the primary contact for External Service Providers, managing all incoming communications. Update client files and care plans with recommendations from these providers. Research new providers as needed and follow processes to add preferred vendors to the Prestige Approved list if not already included.
  • Budget and Financial Management: Update the budget tool with service changes, new services, and price adjustments. Handle invoice and quote approvals through Prospend. Process client approvals for allowable Assistive Technology (AT) and home modifications.
  • Administrative Support: Discharge clients from third-party services and manage quote approvals and external service approvals from CMs.

    Requirements

    2 years of relevant experience

    Proficiency in MS Office, especially Excel.

    Strong attention to detail and excellent organizational skills.

    Effective time management and critical thinking abilities.

    Excellent written and verbal communication skills.

    Previous experience in care coordination or a related field is preferred.


    Benefits

    Permanent Work-from-home setup

    Company-provided equipment

    Secondary WiFi Modem

    21 Leave Credits

    100% conversion of UNUSED leave credits

    HMO on Day 1

    13th Month Pay

    Grab Voucher every month

    Birthday Gift

    Loyalty Gift

    Christmas Gift

    Work-Life Balance

    Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.

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