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ICT Assistant
2 months ago
Join our team as an ICT Assistant at the Manila Administrative Centre (MAC) and contribute to the delivery of high-quality technical support services to users of IOM's corporate applications and IT infrastructure.
About the RoleThis is a one-year appointment with the possibility of extension. The successful candidate will work under the supervision of the Senior Resource Management Officer and the direct supervision of the National ICT Officer.
Key Responsibilities- Provide technical support and services to users of IOM's corporate applications and the IT infrastructure of MAC.
- Promote a client and service-oriented approach to ensure high-quality technical support services.
- Collaborate with the IT team to resolve technical issues and improve the overall IT infrastructure.
- Develop and maintain knowledge of IOM's corporate applications and IT systems.
To be considered for this role, you must have:
- A university degree in Computer Science or Information Technology or a related field from an accredited academic institution.
- Three years of relevant professional experience in Helpdesk/Service Desk roles.
- Specialized formal training on IT systems, business software (Microsoft Office), web-based applications, SAP HR and Financials.
- Valid and relevant Microsoft, Cisco, and/or ITIL Certifications an advantage.
- Demonstrated experience in user and technical support with one year of which in shift/team lead role in the area of:
- Project management practice;
- Information management;
- Infrastructure and networks;
- Disaster recovery;
- Global user support.
IOM is a leading international organization that promotes humane and orderly migration. We are committed to providing a work environment that is inclusive, respectful, and free from discrimination.
How to ApplyInterested candidates are invited to submit their applications by referring to this advertisement. IOM welcomes applicants from qualified individuals, irrespective of their background or characteristics.
Important NotesIOM does not charge any fees at any stage of its recruitment process. Only shortlisted candidates will be contacted.
