Senior Services Engagement Engineer

4 weeks ago

Taguig, National Capital Region, Philippines SAP Full time
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

**Senior Engagement Engineer Role Description:**

This role supports long-term post-sales engagements between customers and SAP. The engagement involves enterprise-wide adoption, consumption, and operation of SAP-centric solutions.

**Key Responsibilities:**

* Understand customer business, organization, and SAP's status at the customer's enterprise
* Support analysis of current customer situation, maturity of SAP solution operations, and IT service delivery
* Explain the scope of the engagement with the customer
* Develop and implement a high-level delivery plan
* Align action plan with the account team and other internal stakeholders
* Contribute to executive meetings and provide an overview of the engagement contribution
* Manage execution of the engagement plan by aligning, scheduling, scoping, ordering, and supporting the delivery of Premium Engagement services
* Follow up service deliveries to ensure value realization and visibility of value delivered to the customer
* Regularly report the status of engagement deliverables, accomplishments, and value to the customer or the front office team

**Requirements:**

* Can effectively resolve or drive resolution in a structured manner for problems that require the creation of new and innovative approaches
* Understands solution landscape management and typical issues at larger enterprises
* Has a good understanding of the SAP technology, solutions, and services
* Has a very good understanding of SAP tools and processes
* Has a good understanding of cloud delivery principles and methodologies, including but not limited to SAP Activate
* Bachelor's degree in Computer Science, Science, Mathematics, Engineering, or similar

**Why SAP?**

SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an email with your request to the Recruiting Operations Team: Careers@sap.com

**Disclaimer:**

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. Successful candidates might be required to undergo a background verification with an external vendor.

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