Lalamove - Customer Service Associates Local Blended - Chat / Voice
1 month ago
Customer Service Associates (Local; Blended - Chat/Voice) Manila
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Location: City Teams, Philippines
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Position: Full-time, On-site
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology.
We are a tech-enabled delivery company that offers customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go.
People talk about O2O, we live it.We are now operating in Asia and LATAM.
Our aspirations dont stop there as our model has the ability to transform how goods moved in any city worldwide.
Backed by a team of experienced entrepreneurs, Lalamove offers a great place to add real value because you get real ownership of what you do.
Come work with energetic, dynamic individuals, and play a critical role in disrupting the entire logistics market in a cutting-edge tech company.
Role Overview:
This Customer Service Associate role is one of the most important positions in our company as you have the most touch points with our customers and drivers.
Responsibilities:
- Assisting customer orders, reassigning transactions, modifications, etc. for fulfillment rate purposes.
- Handle and resolve complaints for both drivers and users in a thoughtful and professional manner.
- Submit tickets for escalated concerns such as damaged/missing items, undelivered orders, etc.
- Perform other duties as assigned by management from time to time.
Requirements:
- Experience in handling voice and chat channels.
- Experience with handling multiple concurrencies in assisting customers for chat.
- Must be amenable to working onsite in the Paranaque Integrated Terminal Exchange.
Privacy Notice:
To all candidates - Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights, and the protection you have by law when you apply to join us.
Please take time to read and understand this Notice.[Candidate Privacy Notice])
LinkedIn Page:
Learn more about Lalamove Philippines by following our [LinkedIn Page]).
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