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Supervisor Clinical Admin RN

3 months ago

Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

  • Coordinate, supervise and is accountable for the daily/weekly/monthly activities of a team members
  • Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT
  • Coordinate work activities with other supervisors, managers, departments, etc.
  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Provide coaching and feedback to team members, including formal corrective action
  • Conduct regular performance reviews for team members
  • Provide expertise and customer service support to team members, customers, and/or providers
  • Assists with other ad hoc responsibilities deemed necessary by his/her supervisors
  • Require minimal assistance with standard and non-standard requests
  • Work with Clinical Review Manager to solve more complex problems
  • Abide by and perform to the best of abilities and all function, duties and responsibilities to be assigned by the Company in due course
  • Comply with the orders and instructions given from time to time by the Company through its authorized representatives
  • Shall not disclose any confidential information in respect of the affairs of the Company to any unauthorized representatives
  • Perform any other administrative or non-administrative duties as assigned by any representative of the Company from time to time either through direct written order or by oral assignment
  • Participate in coding meetings and education conferences to maintain coding skills and accuracy
  • Demonstrate willingness and flexibility in working additional hours or changing hours
  • Consistently demonstrate time awareness: strive to meet deadlines; reduce non-essential interruptions to an absolute minimum
  • Demonstrate thorough understanding on how position impacts the project and organization
  • Exceed customer expectations. Proactively identify and respond to the different needs of team members and different team representatives working within Optum
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications:
    • Graduate of Nursing
    • Certified coder and registered nurse
    • 3 years in Medical Coding
    • 1 year supervisor in Medical Coding / health care
    • Preferred Qualifications: At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum is a drug-free workplace Optum Global Solutions (Philippines) Inc. All rights reserved.