Customer Service

1 day ago


Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

Job Summary: Content Moderation role available in a software and fabless company designing GPUs, APIs, and SoCs for mobile computing and automotive markets.

We are seeking a Content Moderator to join our team. As a Content Moderator, you will be responsible for annotating and labeling various data types, including text, images, audio, and video, according to predefined guidelines and standards. You will work in a back-office setting, completing tasks without customer interaction.

Key Responsibilities:

  • Annotate and label data according to guidelines and standards
  • Complete back-office work with no customer-facing interaction
  • Develop and improve skill level through self-development and training programs
  • Meet quality scores and bring innovation and process improvement
  • Work effectively in a team to achieve common goals
  • Consistently meet or exceed productivity parameters

Requirements:

  • Ability to deliver written and verbal messages
  • Critical thinking in decision-making
  • Overall technical aptitude and forward thinking
  • English literacy and numeracy
  • Strong customer service focus
  • Clear and confident communication skills
  • Ability to work independently and as part of a team
  • High attention to detail and data accuracy
  • Problem management skills and analytical skills


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