IT & Finance Auditor

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We are looking for an experienced Audit and Information Technology Staff Auditor to join our Internal Audit and Transformation team. We have a tight team environment where support, loyalty, and honest feedback is the norm. The Audit and Information Technology Staff Auditor will help to deliver independent, objective assurance and advisory/consulting services designed to improve Zendesk's operations and financial position. This includes assuring Zendesk is positioned to achieve its strategic objectives and promoting sustainable, efficient and effective financial reporting, business controls and processes.

The Audit and Information Technology Staff Auditor role is key to accomplishing the transition to the long-term vision for internal audit. Responsibilities include collaborating with all levels of management and third party internal and external audit teams on SOX/internal controls and operational audits and to utilize data analysis for business decisions while reducing the complexity, cost, and risks to the organization. The Audit and Information Technology Staff Auditor must be able to test controls and support audits, and stay current with the ever-changing compliance landscape and evolving risks. You will assist in determining audit population, sample selection, and perform test procedures according to control objectives and risks. Participate in the performance of walkthroughs and testing for all business processes. Build and update business process flowcharts, maintains Risk Control Matrix, (RCM), assist with the administration of our internal audit software database, our working paper, and control repository. You will assist in developing internal audit programs and steps to test control design and effectiveness. Partner closely with management and external auditors on remediation efforts for any SOX deficiencies and provide recommendations for improvements. Partner with the accounting team to address findings and updates to management action plans, provide clear and timely communication and written reports.

Job Duties (SOX and IA related)

• Execute an effective internal controls / Internal Audit program designed to assess risk and test the Company's internal controls.
• Assist in developing and implementing annual SOX test plans, based on assessing Business and IT related risk.
• Perform and plan Sarbanes-Oxley Walk-throughs and Tests of Design.
• Perform tests of effectiveness of internal controls; prepare and document internal audit work papers using the company's internal audit software (Audit Board).
• Analyze evidence provided by management to ensure control effectiveness, and identify control weaknesses, duplication of effort, fraud, or lack of compliance with management policies and procedures.
• Assist in the design and strategy to ensure compliance with Sarbanes-Oxley and other regulatory requirements, such as Environmental, Social and Governance (ESG).
• Support internal audit's finance transformation strategy and initiatives including supporting all functional areas of Internal Audit including SOX, operational audits, investigations, process and control assessments, and the data analytics strategy

Job Duties (IT and Transformation related)

• Review processes and systems to provide support for insights on efficiencies and automation
• Collaborate with team members to identify potential solutions
• Communication with Finance and Operations regarding business, plans, and projects – scope, objectives, findings, recommendations, and management response
• Continuously improve internal audit approaches, tools and methodologies, and productivity

Background

• 6+ years of relevant experience (compliance, internal controls, accounting, risk, regulatory, Sarbanes-Oxley, auditing, financial reporting, COSO, and/or compliance)
• No less than 3 years of internal audit or external experience required
• 3+ years of Python experience
• 3+ years public accounting and/or internal audit experience (Previous public accounting experience required, Big Four preferred)
• Strong understanding of SOX, IT GC, core auditing and audit documentation requirements
• Direct experience in a corporate accounting environment, preferred.
• Knowledge of GAAP, Generally Accepted Accounting Principles (GAAP).
• CPA or CIA certification preferred
• General technical skills preferred in: Google Applications, Audit Board, NetSuite/Oracle, Azure SQL Datawarehouse, Tableau, Power BI, QlikView, Excel, and Access
• Understanding of data warehousing and ETL techniques
• Knowledge of data gathering, cleaning and transforming data techniques
• Ability to thrive in a team environment working both within the department and on cross-functional teams to solve multi-faceted business issues
• Ability to set and meet deadlines
• Analytical and problem-solving skills
• Team player
• Excellent written and verbal communication skills
• Excellent attention to details
• Bachelor's Degree required (Computing, Data Analysis, Accounting, Finance, Management Information Systems, Computer Science, etc.)
• MIS, MBA, or data science degree a plus
• Preferred experience: public company and Big 4
• SAAS other related experiences are preferred

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About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

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