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Management Trainee

3 months ago

Manila, National Capital Region, Philippines Genpact Services LLC Full time


Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.



Inviting applications for


Management Trainee, Quality Assurance

We are looking for a Training Specialist to join our dynamic team and play a pivotal role in shaping the future of our organization. As a Training Specialist, you'll be responsible of orchestrating our training and development programs, ensuring the success of our new hires, and driving continuous improvement in our training processes. Your leadership and expertise will be essential in making a positive impact on our team's performance.



Responsibilities

§Assist Managers with coaching and developing a team. §Understand all online and offline processes / procedures. §Develop and execute a comprehensive new hire onboarding program.

§Ensure the timely delivery of training materials to support classes. §Stay actively informed of all site and client policy/procedural changes as they occur and articulate them to team accurately§Provide individual training and support for new/existing members of the team. §Oversee the progress of trainees and graduating classes, providing guidance and support.

§Assist direct Manager and Supervisors with team performance reporting, scheduling training and quality assurance for the team. §Actively provide inputs to training curriculum, quality assurance methodology and operational tools & technology enhancements. §Be the go-to expert in all aspects of user-facing support and internal tools for the team§Analyze training metrics and implement improvements.

§Adress unforeseen challenges and deliverables as they arise. §Identify and solve areas of opportunity for enhancing the training process. §Collaborate with cross-functional teams to align training initiatives with business goals.



Qualifications

Minimum qualifications

. Minimum 6 months prior direct phones experience

High school diploma
85% in both spoken and written English
Problem-solving and adaptability in a dynamic environment.
Strong leadership and communication skills
Proficient in M.S Office software specially in Excel and PowerPoint
Ability to work under pressure under specific goals and targets, manage NPS and AHT
Results oriented and good people skills.
Banking Background is a must.

. Schedule Flexibility is a must

Preferred qualifications

I) Think creatively to meet the needs of the customerII) Strong project management skills and the ability to handle multiple projects simultaneouslyIII) Ability to effectively communicate through phone, chat and emailIV) Strong analytical and data-driven desicion-making skillsV) Ability to make quick decisions and escalate issues to Senior Management when requiredVI) Self-starter; motivated and passionate about providing Best in Class serviceVII) Ability to manage a team and lead training initiatives effectively



Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.

Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.