Jr. Service Management Officer

2 months ago


Manila, National Capital Region, Philippines Indra Philippines, Inc. Full time

Responsibilities:

Assists in defining, documenting and updating the SLA

Prepares SLA Reports (analysis, justification and identification of action items to be provided by the SDMs /SDLs)

Submits monthly SLA Reports to stakeholders

Develops /enhances SLA Report template and other monitoring tools template

Calculate, monitor and track penalties and rewards, if applicable, and provide report

Provide other SLA-related reports / statistics

Ensure that defined metrics are being collected and governance tasks are executed to standards- Assists in conducting quality assurance process audit

Aid in the use of data and data analysis for the improvement of Services and Service Management Processes

Develops, documents, monitors and updates required policies, standards, guidelines, reports, processes and other supporting templates /standards

Closely coordinates with relevant personnel (e.g. Quality Manager, Process Managers/Owners, Transformation Manager, SMO Lead) for improvements

Coordinates the continuous activities of managing ITSM services which may include Process Design, ITSM Tool Support, Process Governance, and Continual Service Improvement

Monitor status and make follow up on identified action items

Facilitates meetings and prepares minutes and highlights and action items

Key Competencies

Graduate of Engineering, Computer Science or Math and IT related courses

Knowledge on ITIL principles is an advantage

Strong verbal and written communication skills

Very good with MS Word, MS Access, and PowerPoint

Excellent in MS Excel (can do macros and complicated formulas)

Strong presentation skills

With experience in quality audit

With experience in process documentation

Good analytical skills


  • Jr. Training Officer

    4 weeks ago


    Manila, National Capital Region, Philippines Philsearch Consulting, Inc. Full time

    JR. TRAINING OFFICER (for a SAVINGS BANK)DUTIES AND RESPONSIBILITIES:Provides administrative support in the implementation of training programsDevelops sales training modulesConducts approved attitude/ values formation, culture-building, and other organizational development programs and projects.Conducts programs on leadership enhancement, customer service,...


  • Manila, National Capital Region, Philippines Maxima Machineries Inc. Full time

    About the role:Jr. Service Associate in Maxima plays an important role in ensuring that all requests related to service assistance and customer care tickets are prepared and completed. In this role, initial assignment will include the following:Validate requests and create service job ordersProcess Service documents needed to execute and close service job...


  • Manila, National Capital Region, Philippines E-Science Corporation Full time

    As a Jr Network and System Engineer working within AWS Infrastructure you will:Handle administration of the company's network infrastructure and system securityCreate and update our network standards and ensure that the network is deployed to these standardsCreate and implement changes on the networkHandles administration and maintenance of corporate...

  • Safety Officer

    1 month ago


    Manila, National Capital Region, Philippines Monolith Construction and Development Corporation Full time

    Duties and Responsibilties:Directly reports to the Safety Compliance Officer and monitors/evaluates the Safety Officers 3 Junior in their compliance with OSH standards;Overall-in-charge in the monitoring and evaluation of the project in - charge/project managers implementation of the approved safety program of the project;Coordinates with the Project...

  • Office Staff

    2 months ago


    Manila, National Capital Region, Philippines Mindbridge Resources Corporation Full time

    Qualifications:Candidate must be a College Graduate of any courses (with or without experience)Wiling to sign Non-Disclosure Agreement (NDA), keep company matters confidentialWith knowledge in:a. Creating reports (Proficient in Microsoft Office)b. Able or efficient in communicating with othersc. Competent in researching (e.g. rules & regulations, laws &...


  • Manila, National Capital Region, Philippines PROCUREMENT SERVICE Full time

    Information Technology Officer III in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.


  • Manila, National Capital Region, Philippines Hinduja Global Solutions Full time

    HGS Offers:• Competitive Salary Package• 15% Night differential• Retirement Package• Medical and Life Insurance Minimum Qualifications:At least High School graduate with 1 yr international voice account BPO experienceAccepting 2nd yr UG and above with 6 months intl BPO expWith knowledge in basic troubleshootingAnalytical and problem-solving...

  • Jr. Multimedia Artist

    2 weeks ago


    Manila, National Capital Region, Philippines Cosmetique Asia Corporation Full time

    Company BackgroundCosmetique Asia Corporation, is a prominent player in the cosmetic and fragrance industry. The company's popular brands include Silka Papaya Soap, Juicy Cologne, Biogenic Alcohol, and Bambini Baby Cologne. With a focus on product innovation and meeting consumer needs, Cosmetique Asia continues to expand its portfolio. Job Summary A...


  • Manila, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time

    Be #InGoodHands with Metrobank Here at Metrobank, we don't simply hire employees-we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...


  • Manila, National Capital Region, Philippines SM Supermalls (Shopping Center Management Corporation) Full time

    The Accounting & Client Services Officer's function is to act as liaison and guarantee good communication between branch operations, leasing, and tenants, as well as finance HO. They are the primary point of contact and secondary support when there are additional questions that need explaining post-Manage Engine to ensure that all concerns are...


  • Manila, National Capital Region, Philippines Ayala Property Management Corporation (APMC) Full time

    Qualifications:A graduate of any 4 year courseAt least 1 year of experience in transport terminal managementExperience in dealing with LGUs and transport groupsKnowledgeable in understanding of architectural plans is an advantage.Good communication skills in both written and verbal.Team playerAwareness in environment, health and safety protocolsIntegrity and...

  • Jr. Sales Assistant

    2 months ago


    Manila, National Capital Region, Philippines Emapta Full time

    The Powerhouse Behind Media Magic: About the ClientOur client proudly stands as a four-time winner of AD Age's Best Places to Work and Crain's New York City Best Places to Work awards. They lead the charge in revolutionizing digital marketing, specializing in end-to-end paid digital media solutions. Recognized for their relentless focus on transparency and...

  • Jr. Building Engineer

    3 weeks ago


    Manila, National Capital Region, Philippines Jade Solutions and Management Services Full time

    Overseeing, controlling and planning the day-to-day operations and maintenance of the assigned property/ies, building facilities and equipment. He/She shall design and implement strategies, methods and policies effective in meeting the needs and requirements of clients. He/She shall be responsible in identifying renewal needs of the Building and be able to...


  • Manila, National Capital Region, Philippines AIA (Web) Full time

    MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing...


  • Manila, National Capital Region, Philippines DMCI Homes Property Management Corp. Full time

    Job Title: Property Management Administrator Join our team as a Property Management Administrator and take on the challenge of overseeing the administrative functions of our property management office. As a key member of our team, you will be responsible for ensuring the smooth operation of our properties and providing exceptional customer service to our...


  • Manila, National Capital Region, Philippines Treston International College Full time

    A General Services Office (GSO) Officer responsible for warehouse and asset management, as well as purchasing and procurement, typically has the following job description:Job Title: General Services Office OfficerReports To: Accounting ManagerKey Responsibilities:1. Warehouse Management: *Oversee the day-to-day operations of the warehouse, including...


  • Manila, National Capital Region, Philippines VESTAS SHARED SERVICE AS Full time

    The Administrative and Facilities Senior Manager will oversee and coordinate the administrative support functions of the organization. This role is responsible for ensuring that our offices operate smoothly and effectively and that the business accommodations are problem-free and safe, allowing employees to work under the best conditions. This position has...


  • Manila, National Capital Region, Philippines Newport World Resorts Full time

    JOB SUMMARYThe Revenue Audit Junior Officer is responsible for performing surprise and regular audits on gaming chips, cash, cash equivalents and other inventories. He/She is also responsible in attending soft count and bill count as well as preparing reconciliation reports to ensure the correctness of daily casino revenue. This position is also expected to...

  • Jr. Account Manager

    2 weeks ago


    Manila, National Capital Region, Philippines Asticom Technology Inc Full time

    Consistently meet individual monthly, quarterly, and annual sales objectives by effectively executing sales strategies, processes, and trade programs in his/her assigned area and accounts.Sales Pipeline & Flow Through Management-Execute area and account-specific strategies to create a robust sales pipeline composed of quality applications, which lead to high...

  • Jr. IT Helpdesk

    2 months ago


    Manila, National Capital Region, Philippines Lendi Services Inc. Full time

    About the CompanyThrough a merger in 2021, the Lendi Group brings together Lendi (and Australia's #1 online home lending platform) and Aussie Home Loans, Australia's leading branded mortgage broker. We're revolutionizing the industry with a best-in-class technology platform and suite of tools that take the hard work out of home loans for our Customers and...