Looking for more CSRs. Start working with Fortune 4 company in Makati

2 weeks ago


Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time
Bring a friend to apply onsite and get PHP 200 worth of Starbucks drink from us* Mechanics:
- Both candidates should declare Digital - Facebook/Jobstreet/Indeed/Jobyoda/Others as their source of application
- Both candidates under Digital should pass the final interview to qualify for the promo
- Candidates must join any class in Makati before the promotion ends
- Promo is valid from October 15-November 15

ROLE AND RESPONSIBILITIES:
  

  • You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.
  • You will guide and educate the customer about the fundamentals and benefits of consumer-driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.
  • You will intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed.
  • You will provide our customer real-time resolutions or through comprehensive and timely follow-up with the member


JOB QUALIFICATIONS:
  

  • No BPO experience is needed
  • Good communication skills
  • Ability to multi-task
  • Must be willing to report in Makati
  • Must be willing to work on shifting schedules


WHAT WE OFFER:
  

  • Market Competitive Pay Levels
  • Retirement Plan
  • Medical Plan (HMO) from Day 1 of employment
  • Dental, Medical, and Optical Reimbursements
  • Life and Disability Insurance
  • Paid Time-Off Benefits
  • Sick Leave Conversion
  • Tuition Fee Reimbursement
  • Employee Assistance Program (EAP)
  • Annual Performance Based Merit Increases
  • Employee Recognition
  • Training and Staff Development
  • Employee Referral Program
  • Employee Volunteerism Opportunity
  • All Mandatory Statutory Benefits


WHO WE ARE:
  

  • Optum is the healthcare technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
  • UnitedHealth Group is a healthcare and well-being company with a mission to help people live healthier lives and help make the healthcare system work better for everyone.
  • We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
  • As part of a Fortune 5 enterprise, we are improving the healthcare experience of over 125 million people around the world.
  • We’re a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.
  • Elevate your career with a leading healthcare company while improving lives. Join us in evolving healthcare so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together



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