Application Configuration Specialist, Health

4 weeks ago

Taguig, National Capital Region, Philippines WTW Full time

The Role

As an Application Configuration Specialist within our Health and Benefits (H&B) team, you will be responsible for supporting the setup and administration of our core broking applications to support the day-to-day activities and requirements of our colleagues. You will be the subject matter expert in the setup and administration of our systems, fulfilling various requests from local country colleagues, and assisting on various projects for deployment.

To be successful in this role, you will perform the following:

  • Systems Configuration
  • Work with local country health & benefits operations and project teams to implement new processes within our broking platforms. Specific duties will include:
  • Client database management and maintenance
  • Creation and maintenance of workflow management functionality
  • Creation of data collection surveys to support data gathering in business processes
  • Attend necessary meetings/calls on Benefits Engine and be able to roll out to all country and process teams for updates
  • Work with the country and process teams on possible improvements in the tool
  • Support projects where Benefits Engine will be involved and provide input regarding the tool
  • Provide reports related to Benefits Engine and other technology tool as needed
  • Systems Management and Documentation
  • Issues and Resolutions Management for Benefits Engine across all countries
  • Work with colleagues to create and update relevant training materials for local implementations
  • Become a local expert user
  • Ensure deadlines and targets/service level agreements are met through effective planning
  • Assist in more complex / project work when required
  • Excellence
  • Contribute to improving the tools and processes and providing solutions to meet the country and process teams' and operational efficiency needs
  • Manage and triage multiple incoming priorities effectively by understanding client needs and meeting standard service level agreements
  • Ensure all documentation and deliverables are securely managed and saved on appropriate internal country management sites (e.g., TCT)
  • Communication and Change Management
  • Work with H&B, PMO and Technology teams to develop and roll out email announcements, teasers, and other communication collaterals

In addition to this, you will:

  • Attend training, meetings and/other educational events to increase understanding of trends and developments in the market
  • Receive training from experienced colleagues and assist to review business needs
  • Comply with internal excellence and compliance requirements
  • Work with Operations Leadership to ensure compliance to SLAs and KPIs
  • Support issue / escalation management
  • Participate in continuous improvement activities to build stakeholders' confidence

The Requirements

  • At least 2 years experience working as a systems or application analyst, data configuration and programming.
  • Bachelor's degree required, preferably in a program with heavy emphasis on technology,.
  • Working within tight deadlines; balancing time across multiple, simultaneous projects that may involve different procedures and project team members
  • Collaboration with a global team, including taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
  • Experience in managing multiple stakeholders and working across geographic boundaries
  • Ability to work in a team as well as independently
  • Effective collaboration and problem-solving skills
  • Ability to accept, direct, and perform responsibilities and work assigned as a project team member in support of the overall project

Attitude and behavior:

  • Self-starter attitude with ability to establish priorities, work independently and with limited supervision
  • Ability to ask the right questions and seek help where appropriate
  • Sense of accountability; owning one's work and taking pride in it
  • Proactive collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
  • Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition

Technical Skills and Experience:

  • Strong analytical, creative and integrative skills
  • Experience with logical expression and conditional statements
  • Proficiency in MS Office applications such as PowerPoint and Excel

WTW is an Equal Opportunity Employer


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