Call Center Specialist

2 weeks ago

Taguig, National Capital Region, Philippines Cardinal Health Full time
Call Center Specialist | Healthcare | Night Shift

What Customer Operations Support contributes to Cardinal Health

Responsible for providing outsourced services to customers relating to pharmaceutical orders, returns, credits, and/or other services by acting as a liaison in problem-solving, research, and problem/dispute resolution.

Qualifications

  • Minimum two years of college education, Associate Degree, or Degree
  • At least 6 months of working experience in BPO Customer Service and preferably handled inbound calls for pharmaceutical or health care accounts
  • Proficiency in verbal and written communication skills
    • Uses correct grammar and appropriate vocabulary
    • Communicates clearly and effectively
    • Actively listens and has the ability to engage with the customer
  • Prior computer experience using Microsoft Office systems required
  • Must be detail-oriented
  • Has a sense of urgency and must be able to multi-task
  • Demonstrates business etiquette/professionalism to both internal and external teams
  • Willing to work night shift

What is expected of you and others at this level

  • Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces
  • Ensures that customers have a positive experience; commits to meeting or exceeding customer expectations.
  • Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.
  • Identifies opportunities to improve efficiency while providing flawless transactions, services, and products; manages monetary assets and other resources to optimize cost-effectiveness.
  • Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes
Your application will include the following questions:

What's your expected monthly basic salary?

Have you worked in a call centre before?

How many years' experience do you have in the BPO industry?

We're the business behind healthcare. And rewarding careers.

Awards and recognition:

Over the past year, Cardinal Health was recognized for its leadership and commitment to diversity and sustainability, including:


• Named on the 2017 World's Most Admired Companies list by Fortune


• Recognized by the National Association for Female Executives as a Top 60 Company for Executive Women for the sixth consecutive year


• Included in Becker's Healthcare 150 Top Places to Work in Healthcare 2017 listing


• Named to the Human Rights Campaign (HRC) Best Places to Work for LGBT Equality for the fifth consecutive year based on ratings in HRC's 2017 Corporate Equality Index


• Included in the Dow Jones Sustainability North American Company Index for the eleventh consecutive year

About Cardinal Health

Cardinal Health, Inc. is a global, integrated healthcare services and products company, providing customized solutions for hospitals, healthcare systems, pharmacies, ambulatory surgery centers, clinical laboratories and physician offices worldwide. The company provides clinically proven medical products and pharmaceuticals and cost-effective solutions that enhance supply chain efficiency from hospital to home. Cardinal Health connects patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Because Cardinal Health helps ensure pharmacists and the consumers they serve have access to medications they need while working to help prevent prescription drug diversion, the company and its education partners created Generation Rx, a national program to help prevent the misuse of prescription medications. Backed by nearly 100 years of experience, with approximately 50,000 employees in nearly 60 countries, Cardinal Health ranks #14 on the Fortune 500.

For more information, visit , follow @CardinalHealth on Twitter and connect on LinkedIn at company/cardinal-health.

We're the business behind healthcare. And rewarding careers.

Awards and recognition:

Over the past year, Cardinal Health was recognized for its leadership and commitment to diversity and sustainability, including:


• Named on the 2017 World's Most Admired Companies list by Fortune


• Recognized by the National Association for Female Executives as a Top 60 Company for Executive Women for the sixth consecutive year


• Included in Becker's Healthcare 150 Top Places to Work in Healthcare 2017 listing


• Named to the Human Rights Campaign (HRC) Best Places to Work for LGBT Equality for the fifth consecutive year based on ratings in HRC's 2017 Corporate Equality Index


• Included in the Dow Jones Sustainability North American Company Index for the eleventh consecutive year

About Cardinal Health

Cardinal Health, Inc. is a global, integrated healthcare services and products company, providing customized solutions for hospitals, healthcare systems, pharmacies, ambulatory surgery centers, clinical laboratories and physician offices worldwide. The company provides clinically proven medical products and pharmaceuticals and cost-effective solutions that enhance supply chain efficiency from hospital to home. Cardinal Health connects patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Because Cardinal Health helps ensure pharmacists and the consumers they serve have access to medications they need while working to help prevent prescription drug diversion, the company and its education partners created Generation Rx, a national program to help prevent the misuse of prescription medications. Backed by nearly 100 years of experience, with approximately 50,000 employees in nearly 60 countries, Cardinal Health ranks #14 on the Fortune 500.

For more information, visit , follow @CardinalHealth on Twitter and connect on LinkedIn at company/cardinal-health.

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