Customer Service Associate

1 week ago


Manila, National Capital Region, Philippines Watsons Personal Care Stores (Philippines), Inc. Full time

Responsibilities:

Assist customers with order placement, tracking, returns, and exchanges.Place orders for customers via Personal Shopper backend.File return and refund claims.Coordinate with other LOOK stores for item availability.Assist in third-party last-mile booking, dispatch, and follow-ups.Investigate and resolve customer issues and concerns, working with other departments as needed, including other LOOK stores.Provide product information and recommendations to help customers find the best solutions for their needs with the help of store staff and brand ambassadors.Maintain detailed records of customer interactions and follow up as necessary.Develop and sustain strong relationships with high-value clients through personalized communication, proactive outreach, and consistent service.Qualifications: Bachelor's Degree in Business, Communication, or related disciplines. (Open for fresh graduates) Strong verbal and written communication for clear and effective interactions with customers. Efficient handling of multiple tasks and the ability to prioritize effectively. Ensuring accuracy in data entry, order processing, and troubleshooting.

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