Lead Logistics Analyst

2 days ago

Manila, National Capital Region, Philippines iSupport Worldwide Full time

Seeking a dynamic and experienced Lead Logistics Analyst to manage warehousing and distribution across multiple locations, drive continuous improvement, and operational excellence.

We are looking for a highly skilled professional with a strong background in logistics management, including experience with 3PL and regulatory partnerships, and a proven track record of driving continuous improvement and operational excellence. The ideal candidate will have a deep understanding of the U.S. consumer goods market and experience working in a nightshift BPO environment.

The successful candidate will provide the best service to our partner client by performing the following tasks:

  • Establish and manage relationships with 3PL providers with a focus on operational excellence, continuous improvement, and cost management/negotiation.
  • Drive process improvement to support the needs of the Strategic Business Units (SBUs), as well as development and implementation of continued improvement processes in partnership with 3PLs and logistics carriers.
  • Ensure product is received and posted, inventory is accurate through regular cycle counts and audits, and orders ship accurately and on time.
  • Provide support to sales and account managers in quoting new distribution programs with customers.
  • Review, approve and implement customer compliance guidelines and shipping/routing instructions.
  • Compile inventory volumes forecasts, budgets and reports.
  • Manage and maintain EDI integration between in-house Oracle ERP and 3PL partner WMS and other systems.
  • Oversee all transportation to and from warehouse locations including reverse logistics.
  • Provide first contact point for all operational aspects of logistics; discussions on productivity, service level commitments and Key Performance Indicators (KPIs).
  • Oversee day to day service process performance, managing workflow, escalations, effectively delegating across team and driving strategy in action to improve internal and external customer experience.
  • Implement policies on the filing, documenting and approval of PTO and attendance Administration.
  • Maintain an energizing, high performance teamwork environment reflecting client's values, a collaborative team-based culture, and a service mindset.
  • Identify functional /behavioral training & development needs of employees to support team goals and objectives via Monthly Performance Discussion.
  • Conduct team meetings to address issues and concerns and disseminate process updates.
  • On board new team members, coordinate systems access and manage new hire training plan.
  • Adhere to the regularization, performance appraisal, quarterly performance appraisal, rewards and recognition and development planning of the team.
  • Respond to team member inquiries and resolve team member issues by utilizing HR procedures, policy manuals, and other resources.
  • Perform special tasks and assignments as needed.

The ideal candidate will have:

  • 1 to 2 years of leadership experience, with the ability to guide and motivate a team.
  • 2 to 3 years in the logistics industry with knowledge and understanding of order fulfillment, transportation, warehousing, and import/export brokerage.
  • Knowledgeable in Domestic/International shipping like Parcels, UPS and FedEx.
  • Knowledgeable in creating commercial invoices.
  • Bachelor's degree in any relevant degree.
  • In-depth understanding of warehouse processes and systems, including receiving, inventory management, shipping, and returns.
  • Proven experience with international and domestic warehouse distribution, transportation, vendor negotiations, and vendor RFP/Q proposals.
  • Experience with ERP, WMS, TMS, and other logistics systems.
  • Solid computer skills with knowledge of Microsoft Office, ERP, CRM, and TMS/WMS systems.
  • Excellent verbal and written English skills.
  • Ability to communicate effectively and professionally by phone or email.
  • Takes initiative and prioritizes tasks.
  • Solid analytical and problem-solving skills.
  • Ability to work accurately with close attention to detail.
  • Strong interpersonal skills with the ability to work effectively with individuals and groups.
  • Willingness to adapt to changing business needs and deadlines.
  • Demonstrate a strong work ethic that includes neatness and punctuality.

Company Perks:

  • Above-industry salary package and incentives.
  • Comprehensive HMO benefits and life insurance from day 1.
  • Free learning and development courses for your personal and career growth.
  • Dynamic company events.
  • Opportunities for promotion.
  • Free meals and snacks.

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