Service Engineer-Mindanao

1 month ago

Philippines Monroe Consulting Group Full time


Executive Recruitment Firm, Monroe Consulting Group is recruiting on behalf of Asia's leading distributor of Medical Devices, our client is seeking for Service Engineer who has 2-3 years of work experience in Analytical Instrument.

The successful candidate will be based in Mindanao.

You will play an important role to:

  • Perform QC inspections on equipment for any physical damages or technical issues
  • Perform installations or commissions on the equipment at customers' site
  • Training customers on the operation and user-level maintenance of the equipment
  • Troubleshoot problems, take corrective actions and complete repairs including testing of the systems according to time frame set by the management
  • Prepare timely and accurate external and internal professional reports for the management and customers
  • Ensure no back-log of service repairs/ faulty units returned by customers
  • Update company's Service CRM database according to time frame set by the management.
  • Report on current issues or feedbacks received from customer to management
  • Discuss and participate with team members on service delivery improvements
  • Continuously increase product knowledge and improve repair turnaround time
To be successful in this role, you would require:

  • Degree in Electronics / Mechatronics, Biomedical Engineering or relevant engineering discipline.
  • - 3 year(s) of experience in a similar role is preferable
  • Is result oriented, a team player, self-motivated and willing to learn and adapt.
  • Prior experience in handling government tenders is preferred
  • Experience in general analytical instrumentation
  • Willing to travel extensively within the Philippines
  • Preferably possess own transportation

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