Senior Customer Service Representative

2 weeks ago

Manila, National Capital Region, Philippines Emapta Full time

Where Cleanliness Meets Care: Our Client's Story in Sparkling Service

Our client, a leading domestic cleaning service company based in London, England, is at the forefront of revolutionizing the cleaning industry. Operating with a commitment to convenience, reliability, and high quality, our client offers a diverse range of cleaning services tailored to meet the unique needs of homes and businesses. Whether it's one-off cleans, regular weekly or fortnightly services, deep cleans, or specialized tasks like ironing, laundry, and oven and fridge cleaning, our client's tech-enabled platform seamlessly connects Londoners with reliable and professional house cleaners. With an impressive growth trajectory and a mission to redefine the home services landscape, our client invites you to contribute to their vision and build a rewarding career in a thriving environment.

Backed by the support of esteemed investors, our client has swiftly evolved into the UK's largest home cleaning service. Now, with an ambitious mission to 'own the home,' they aspire to be the trusted provider for all household chores. This visionary company is expanding its horizons, aiding customers in finding the perfect tradesperson for any home-related job, including plumbers, electricians, gardeners, and handymen. Join our client's journey, where innovation meets opportunity, and be part of a team committed to transforming the way households experience domestic services.

Job Description

As a Customer Service Executive, you will provide inbound and outbound customer support via email, phone, and live chat. Your role involves delivering exceptional service to both our client's customers. You will handle a wide range of inquiries, issues, and requests, ensuring each interaction reflects our client's commitment to excellence.

Here's an overview of your future role:

Employment Type: Full-time

Schedule: Night Shift (Shifting)

Work Arrangement: Hybrid, Makati

Perks: Day 1 HMO, Above-market salary, Global exposure

Salary: Up to PHP40,000

Drive Retention, Provide Support, Resolve Issues, Every Time

Provide inbound and outbound customer support via email, phone, and live chat.Deliver exceptional service to our customers and Housekeepers.Deal with a wide range of issues: from making sure that every clean goes ahead without a problem, through to helping us manage the relationship with our Housekeepers. It's fun, interesting, and varied.Take full ownership of issues and will be empowered to fix every issue, first time, every time.Work fast and effectively to make sure that we respond to customers and Housekeepers inquiries quickly.Be flexible to work on mid-night shifting schedules, with monthly change of shift, and must also be willing to work on holidays and weekends.Qualifications that Shine: Experience, Empathy, and Excellence in Customer Care

Background:

Be educated to a college level.Have 3+ years experience in customer service.Look to build a long term career with Housekeep; so, we love candidates with a stable job history.Have experience of working with email, chat, and phone.It's a plus to have experience of working with UK customers. Also, experience of working for a marketplace service is a plus.Be tech savvy and experience of working with Zendesk is a plus. Customer Service skills: Have exceptional customer service skills and be passionate about delivering amazing experiences.Your communication skills, both in written and spoken English, will be exceptional.Be able to demonstrate great judgment and practical problem-solving skills.Perks That Polish Your Career: Shine Bright with UsDay 1 HMO coverageCompetitive PackageHybrid work arrangementPrime office locationStandard government and Emapta benefitsTotal of 20 annual leaves to be used on your own discretionFun engagement activities for employeesMentorship and exposure to global leaders and teamsUpskilling through Emapta AcademyCareer growth opportunitiesDiverse and supportive work environmentWho are we?

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

#EmaptaExperience

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