Contact Center Associate

18 hours ago


San Fernando, Central Luzon, Philippines Viking Cloud LLC Full time

Customer Support Representative

Sysnet, a leading provider of payment security solutions, seeks a highly skilled and customer-focused individual to join our team.

  • Provide exceptional support to merchant customers via various communication channels, including calls, emails, and web-chat.
  • Educate callers on the importance of PCI-DSS Compliance and assist with the process.
  • Identify opportunities to promote Sysnet products and services.
  • Assist customers with login and navigation of our proprietary online portal.
  • Achieve first call resolution by gathering necessary information and providing efficient solutions.
  • Manage assertive or complicated calls by responding calmly and respectfully.
  • Log each call accurately using the appropriate systems and guidelines.
  • Manage call metrics and escalate when necessary.
  • Perform additional duties as needed to support the business.

Requirements:

  • High School Diploma or equivalent.
  • 1 year of customer service experience, preferably in a call center environment.
  • Excellent written and spoken English.
  • Ability to work flexible shifts and adhere to schedules.
  • Strong team player with a positive attitude and passion for customer support.
  • Excellent communication and listening skills.
  • Strong attention to detail and ability to multi-task.
  • Proficient in computer and email use.
  • Strong decision-making and problem-solving skills.

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