Executive Floor Supervisor

1 month ago

Pasay, National Capital Region, Philippines Hilton Manila Full time

Executive Floor Supervisor Job Description

Assist in management of daily Executive Lounge operations, working with customers and guests to deliver exceptional service.

Main Responsibilities:

  • Supervise reception operations, including check-in and check-out procedures
  • Support team members in handling guest requests and enquiries
  • Communicate guest feedback to Front Office Manager and Reception Supervisors
  • Demonstrate high levels of customer service
  • Advise team of special events and VIP guests
  • Understand hotel room categories, rates, packages, and promotions
  • Monitor team performance, standards, and appearance
  • Maximize room occupancy and use up-selling techniques
  • Ensure team members have current knowledge of hotel products and services
  • Lead by example, demonstrating positive leadership characteristics
  • Act in accordance with fire, health, and safety regulations
  • Follow company policies and procedures
  • Assist other departments and maintain good working relationships

Requirements:

  • Previous experience in a customer-focused industry
  • Desire to progress within the hospitality industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work independently and as part of a team
  • Competent level of IT proficiency

About Hilton:

Hilton is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Our vision is to fill the earth with the light and warmth of hospitality, creating remarkable experiences for our guests and team members every day.

Key Skills:

  • Leadership and management skills
  • Customer service and relations
  • Communication and teamwork
  • Problem-solving and adaptability
  • IT proficiency and technical skills

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