IoT Network Infrastructure Engineer

2 weeks ago


Bacolod City, Western Visayas, Philippines SupportNinja Full time

About Us

We're obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service, and community management.

Join Us as an IoT Network Infrastructure Engineer

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy. Be part of a team where you can make a difference and grow infinitely.

Responsibilities
  1. Diagnose and resolve network issues for IoT hardware, either remotely or by guiding on-site customer actions.
  2. Thoroughly analyze connectivity problems and implement effective solutions.
  3. Document events properly and provide remote technical support to customers and internal teams.
  4. Assist in configuring and setting up IoT hardware devices, ensuring integration with existing network infrastructure.
  5. Communicate effectively with customers to understand and address their network concerns.
  6. Offer timely updates, manage customer expectations, and maintain detailed documentation of network configurations and troubleshooting steps.
  7. Contribute to the knowledge base for continuous improvement.
  8. Participate in testing to identify and address potential network issues in IoT hardware before product release.
  9. Stay updated on industry trends and best practices for IoT networking.
  10. Collaborate with cross-functional teams to resolve complex issues.
  11. Perform other duties as assigned.
Qualifications
  • Must have high school diploma or equivalent, Bachelor's Degree in Information Technology or related field preferred.
  • At least 3 years of proven experience in roles such as Support Engineer or Network Engineer.
  • Strong understanding of IoT hardware and related networking protocols.
  • Proficient in troubleshooting network issues, including TCP/IP, DNS, DHCP, and VPNs.
  • Experience with remote support tools and methodologies.
  • Relevant certifications such as Cisco CCNA or CompTIA Network+ are advantageous.
  • Advantageous to have familiarity with Linux OS, BLE, Wi-Fi Hardware, and Software technology.
Ninja Perks and Benefits

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow with SupportNinja

  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program
  • Beautiful office space (for onsite employees)
  • Free lunch provided daily (for onsite employees)

Are you ready to be a part of our team and contribute to a growing company dedicated to a better way of doing things? Apply now

Disclaimer: The duties and responsibilities mentioned above are subject to change as needed.


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