Senior Technical Engineer PAS Support Advisor

2 weeks ago

Manila, National Capital Region, Philippines Finastra Full time
Overview

Reporting to theManager, Technical Customer Support, the Senior Technical Engineer PAS Support Advisor is the key interface between Finastra clients on one side and CS on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Senior Technical Engineer PAS Support Advisoralso uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client's premises.

Responsibilities

Your deliverables as a Senior Technical Engineer PAS Support Advisor' will include, but are not limited to, the following:

  • Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs
  • Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments
  • Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams
  • Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client's satisfaction and product quality
  • Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
  • Validate defects thoroughly by ensuring that the described scenarios are fixed
  • Build and provide simple scripts when necessary
  • Write technical specifications and best practices documentation
  • Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed
Qualifications
  • University degree in Computer Science, Mathematics, Business IT or related major
  • Very good knowledge of C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse)
  • SQL/ Java/ C#
  • Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows)
  • Knowledge on CORBA (the Orbix implementation), JMS (ActiveMQ implementation) and Tomcat are a plus
  • Excellent written and verbal communication in English
  • Analytical abilities, attention to detail, stability, responsibility as well as customer focus
  • Ability to work independently as well as part of a customer facing team

#J-18808-Ljbffr

  • Senior Technical Engineer PAS Support Advisor

    2 weeks ago

    Manila, National Capital Region, Philippines Finastra USA Corporation Full time

    ResponsibilitiesYour deliverables as a Senior Technical Engineer PAS Support Advisor will include, but are not limited to, the following:Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needsUnderstand the reported issue (especially from a...

  • Technical Advisor

    2 weeks ago

    Manila, National Capital Region, Philippines Tech Junction Ltd Full time

    Job DescriptionTechnical Advisor for the implementation of the design and implementation of the Open Radio Access Network (RAN) Laboratory in the PhilippinesRequired SkillsHas at least 10 years of work or consulting experience in ICT and telecommunications industry and in other adjacent fieldsOpen RAN practioner with extensive engagement with both public and...

  • Evaluation Advisor/Senior Evaluation Advisor

    2 weeks ago

    Manila, National Capital Region, Philippines Panagora Group Full time

    Manila, Philippines | Posted on 05/15/2024 HIghest Level of Education Master's degree Work Experience 5-7 years Job Description Panagora Group is a social enterprise dedicated to providing high-quality, high-impact international development, global health, and learning consulting. We are a dynamic, woman- and employee-owned small business partner focused...

  • Project Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines The Chemical Engineer Full time

    ABOUT UNILEVERUnilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will...

  • Senior Technical Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Finastra Full time

    ResponsibilitiesSenior Technical Engineer, Customer SupportWhat will you contribute?The Senior Technical Engineer, Customer Support, is the key interface between Finastra clients on one side and another organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the...

  • Senior Technical Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines NICE Full time

    So, what's the role all about?The Senior Technical Support Engineer III (TSE III) acts as a backline support engineer, providing advanced technical assistance to other TSEs and directly addressing the toughest customer issues.They are experts in complex technologies and products, delivering professional business-to-business customer service while ensuring...

  • Technical Onboarding Advisor

    2 weeks ago

    Manila, National Capital Region, Philippines RingCentral Full time

    Technical Onboarding Advisor page is loaded Technical Onboarding Advisor Apply locations Manila time type Full time posted on Posted 3 Days Ago job requisition id R071617 About RingCentral/Acquire BPORingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the...

  • Senior Advisor, PIMMELA

    2 weeks ago

    Manila, National Capital Region, Philippines Tetra Tech Full time

     This job posting isn't available in all website languages If you are a current Tetra Tech employee, please apply for career opportunities at the internal jobs website . Project Summary: MSI is implementing the Philippines, Pacific Islands and Mongolia Monitoring, Evaluation and Learning Activity (PIMMELA) in the Philippines and across its geographic...

  • Technical Support Engineer ll

    2 weeks ago

    Manila, National Capital Region, Philippines Avid Full time

    Technical Support Engineer ll (Graphics) page is loaded Technical Support Engineer ll (Graphics) Apply locations Manila time type Full time posted on Posted 4 Days Ago job requisition id PR It's fun to work in a company where people truly BELIEVE in what they're doing We're committed to bringing passion and customer focus to the business. RESPONSIBILITIES...

  • Coastal Engineer/Modeler

    3 days ago

    Manila, National Capital Region, Philippines Stantec Technical Asia, Inc. Full time

    Purpose of Job:We have an immediate opening for an Intermediate or Senior Coastal Engineer/Modeler to join our Australian coastal engineering team to be based in Manila. As a Hydrodynamic / Coastal Modeler you would support coastal and hydrodynamic modeling projects and report writing. Essential Functions:Follow safe work practices and adhere to company and...

  • Technical Support Engineer

    22 hours ago

    Manila, National Capital Region, Philippines Collabera Technologies Private Limited Inc. Full time

    The Technical Support Engineer is responsible for providing high-quality technical support to customers, ensuring an exceptional customer experience through expertise, empathy, and effective communication. This role involves problem identification, troubleshooting, and resolving complex technical issues, adhering to Broadcom's standards and processes.Key...

  • Technical Support Engineer

    2 days ago

    Manila, National Capital Region, Philippines Power Dimension, Inc. Full time

    QUALIFICATIONS:Graduate with a Bachelor of Science major in Electrical Engineering.Passed the Electrical Board exam.Must have at least three (3) years of relevant experience as a Technical Engineer.Familiar with the schematic diagram of heavy equipment and medium voltage equipment.Knowledge of control circuits, PLC, protection relay, and secondary protection...

  • Technical Support Analyst, Senior

    2 weeks ago

    Manila, National Capital Region, Philippines Infor Inc. Full time

    Technical Support Analyst, Senior Country Philippines City Manila Job ID 40126 Department Customer Support Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Hybrid The Senior Technical Product Support Analyst provides support to customers, answering questions on function and technical aspects of the product via the...

  • Associate Technical Engineer, Customer Support

    2 weeks ago

    Manila, National Capital Region, Philippines Finastra Full time

    OverviewWhat will you contribute?Reporting to the Technical Support Manager, the Associate Technical Engineer, Customer Supportis the key interface between Finastra clients on one side and the organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a...

  • International Mobility Senior Advisor

    2 weeks ago

    Manila, National Capital Region, Philippines ING Hubs B.V. Philippine Branch Full time

    International Mobility Senior Advisor page is loaded International Mobility Senior Advisor Apply locations Manila (One Ayala Tower 2) time type Full time posted on Posted 30+ Days Ago job requisition id REQ ING is looking for...An International Mobility professional, within Global HR, who has:More than 7 years of IM experience, especially in managing STA...

  • Technical Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines 8x8 Full time

    Technical Support Engineer page is loaded Technical Support Engineer Apply locations Manila-8x8 Asia time type Full time posted on Posted 4 Days Ago job requisition id R644 At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any...

  • Microsoft Technical Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Crayon Group Full time

    Keen to be the primary contact and deliver advanced troubleshooting for our customers?Would you like to be part of a flexible and diverse team that delivers superior customer service in a fast-paced environment?Excited about becoming part of a rapidly expanding international IT firm in the Philippines that prioritizes employee development?Practical...

  • Technical Support Engineer I

    2 weeks ago

    Manila, National Capital Region, Philippines Avid Full time

    Technical Support Engineer I - Cloud UX page is loaded Technical Support Engineer I - Cloud UX Apply locations Manila time type Full time posted on Posted 30+ Days Ago job requisition id PR It's fun to work in a company where people truly BELIEVE in what they're doing We're committed to bringing passion and customer focus to the business. ABOUT AVIDAvid...

  • Technical Support and Implementation Engineer

    2 days ago

    Manila, National Capital Region, Philippines AYUDA Business Management Solutions, Inc. Full time

    Location: Quezon CityWorkset Up: HybridFUNCTION OF THE DEPARTMENT & MAIN PURPOSE OF THE JOBA Technical Support and Implementation Engineer will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solution implementations and support services for incidents or issues. The position...

  • Technical Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines NICE Full time

    Technical Support EngineerLocation: Taguig City, PhilippinesPrimary PurposeAny issue with our software that impairs the operation of a customer's contact center has significant financial ramifications for them. Our ability to restore service, improve their understanding, and resolve chronic issues will greatly increase the value they receive from our...