E-Commerce Specialist

2 weeks ago

San Fernando, Central Luzon, Philippines Circa Logica Group Full time
Work Setup: Office BasedWork Category: Full TimeWork Schedule: Monday - Friday, 5:30am - 2:30pm / 6am - 3pm

Main duties and responsibilities:

  • Oversee the timely and accurate processing and dispatch of all online orders from the warehouse and additional dispatch locations in accordance with KPI's.
  • Responsible for downloading all orders and processing them for dispatch
  • Responsible for uploading all tracking data to the marketplace
  • Responsible for overseeing and managing the duties and workflow of the Warehouse
  • Manage and assist the pick pack team where necessary to optimize processes and efficiencies
  • Responsible for ensuring all online returns & exchanges are processed in accordance with KPI's across local and international hubs
  • Manage and action all online customer service inquiries, complaints, and recommendations in line with company standards and KPI's
  • Monitor and validate all financial checks required on online orders
  • Manage inventory levels and report on stock discrepancies
  • Liaise and manage multiple couriers
  • Develop streamlined processes to better manage workflows and deliverables
  • Assist with identifying opportunities to grow and improve sales, profit, and customer experience
  • Involvement in the development and testing of new systems and technologies
  • Communicating with key internal shareholders daily/weekly to provide accurate feedback where necessary
  • Training new hires

Requirements:

  • 4-5 Years Experience handling Amazon and Ebay Listing
  • Someone who can share their knowledge of the subject
  • Outstanding customer service and communication skills, both verbal and written
  • Strong leadership skills and ability to work within a team and autonomously
  • Ability to multi-task and meet tight deadlines within a fast-paced environment
  • High attention to detail and strong follow-up skills
  • A friendly and professional attitude
  • Experience with IFS (smart freight systems) and marketplaces such as eBay
  • Must have an all-rounder attitude and think like it is their own business
  • Amenable to share their knowledge and train new and existing employees
  • Can start ASAP

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