Compliance Analysts

2 weeks ago


Quezon City, National Capital Region, Philippines VCC Link, Inc. Full time

Locations:
ABB, Clark, and Centris - Onsite arrangement, night shift- Up to 36k maximum offerWe are looking for Compliance Analysts If you are an experienced BPO QA/Quality Assurance Professional with a telco background, this is for you

Responsibilities:

  • Act as the primary point of contact for (account) compliance matters in assigned locations.
  • Monitor and deliver contractual requirements for all compliance and regulatory matters related to the account including but not limited to contractual compliance, CPP, and Do Right audit requirements.
  • Compliance with relevant regulatory guidance provided by Alorica and account.
  • Change Control management of any compliance changes, and launches of new temporary or permanent account space.
  • SOP compliance manual & metrics oversight based on client directives and expectations.
  • Serve as compliance SME/oversight for all areas and manage special tasks/projects.
  • Collaborate on, create, and manage policies and procedures.
  • Perform audits and second-level assessments as needed.
  • Manage and lead remediation efforts for issues and/or areas of opportunity.
  • Collaborate with Operations and all Support groups to remediate compliance performance issues.
  • Serve as an escalation point to clients for all compliance and risk issues.
  • Monitor and manage compliance percentage metrics performance relative to goals.
  • Monthly reporting of the SOP Compliance manual requirements with action plans, timelines, owners, etc.
  • Maintain and report on all compliance metrics, and action plans and deliver monthly compliance summary reports.
  • Perform trend analysis on compliance metrics and identify areas of concern impacting programs, sites, agents, etc.
  • Provide advice, subject matter expertise, and appropriate solutions for compliance risk regarding the development of new client business or proposed site expansions.

Qualifications-1 or more years of combined audit experience in one or more of the following fields: quality assurance, compliance, risk management practices, physical and facility security, or related fields.-Experience in developing and implementing compliance and risk controls and monitoring programs.-Experience in leading change across multiple business functions.


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