Cebu City

2 weeks ago


Cebu City, Central Visayas, Philippines Tech Mahindra Full time
Cebu City - Training Manager- For Pooling

Training & Development (Human Resources & Recruitment)

Full time

Add expected salary to your profile for insights

  • 1. Graduate- Any discipline, MBA's preferred.
    2. 6-8 years of experience
    3. 4-5 years relevant experience in BPO Training
    4. Excellent written and verbal communication.
    5. Excellent people management, man management skills.
    6. Strong interpersonal and influencing abilities.
    7. Good process management skills.
    8. Able to think strategically, and develop business plans.
    9. Able to work in terms of business opportunities, growth, revenue.

    Job Description
  • 1. Head, coach and mentor the training team.
    2. Strategize and plan for effective resource utilization, process target alignment.
    3. Responsible for driving and tracking training process parameter's critical to quality and process.
    4. Adopting best practices, ensuring meeting of SLA's. Manage client expectations.
    5. Contribute to the development of the short and long term goals of the process; ensuring Process improvement & Process compliance
    6. Drive process improvement and other quality tools for process performance measurement and standardization.
    7. Strategizing and persistent planning need to achieve Client requirements
    8. Conducting Internal Reviews with Training team.
    9. Ensuring sessions with training Assistant Managers/ Operations and Quality Managers

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise.

Mahindra is a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders.

Tech Mahindra Business Process Services (BPS) is the BPO arm of Tech Mahindra which focuses on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture, and Food & Beverage. Our approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements.

Tech Mahindra BPS delivers value for customers through flawless execution of a seamless suite of services that operate across the entire lifecycle of end users and covers both revenue and cost sides of the customers' business operations. The BPS includes Operations, BPM, and Consulting.

Tech Mahindra offers innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise. Our technology and process expertise combined with investments in platforms and IP, have delivered significant transformation programs for Global Customers across customer services, IT and Network.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise.

Mahindra is a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders.

Tech Mahindra Business Process Services (BPS) is the BPO arm of Tech Mahindra which focuses on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture, and Food & Beverage. Our approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements.

Tech Mahindra BPS delivers value for customers through flawless execution of a seamless suite of services that operate across the entire lifecycle of end users and covers both revenue and cost sides of the customers' business operations. The BPS includes Operations, BPM, and Consulting.

Tech Mahindra offers innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise. Our technology and process expertise combined with investments in platforms and IP, have delivered significant transformation programs for Global Customers across customer services, IT and Network.

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