Business Retention Manager

2 weeks ago


Makati City, National Capital Region, Philippines HR Spectacles Full time

The Business Retention Manager will be responsible for developing and implementing strategies to retain and strengthen relationships with existing clients, ensuring their satisfaction and loyalty.

Responsibilities:

  • Meets account persistency of more than 90% both in annual membership fees and in headcount
  • Monitors and oversees all the activities of the Business Retention Officers (BRO's)
  • Distributes accounts portfolio based on the assigned Team portfolio
  • Reviews account portfolio and plans renewal strategies by evaluating renewals at least 3-4 months prior approvals to ensure monthly renewals are met within targets.
  • Monitors after sales servicing of the BRO's by checking daily their deliverables to ensure quality service to clients.
  • Maps out strategies for all accounts to achieve persistency targets and recommends the same to top Management
  • Coordinates with the different servicing units to ensure that the needs and requirements for corporate accounts are met.
  • Assist the Assistant Vice President in planning and implementing activities to sustain interest, enhance appreciation of corporate accounts with their health plan and consequently conserve their membership with the company
  • Assists the Business Retention Officer when they can no longer handle the tasks at hand.
  • Handles verbal and written queries and complaints of corporate accounts
  • Participate in high level negotiations for the renewal of major accounts.
  • Validates and evaluates proposals to be sent to clients by checking related document
  • Other tasks that maybe assigned from time to time

Qualifications:

  • University degree graduate
  • At least 4-5 years experience in account management in an HMO industry
  • Knowledge of MS Office applications
  • Financial Analytical skills
  • Excellent verbal and written communication skills
  • Great attention to detail
  • Flexibility different and new ways of doing things, modifies preferred way of doing things when appropriate
  • Integrity – maintains social, ethical and organizational norms in job-related activities, trustworthy, walks his talk
  • Can work in a team / fosters team work
  • Results-oriented, with good analytical skills and tech savvy

Job Type: Full-time

Salary: Php45, Php50,000.00 per month

Benefits:

  • Paid training

Schedule:

  • 8 hour shift

Supplemental pay types:

  • 13th month salary

Ability to commute/relocate:

  • Makati City: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Business Retention / Client Relations: 4 years (Preferred)

#J-18808-Ljbffr
  • Retention Specialists

    2 weeks ago


    Makati City, National Capital Region, Philippines Ninja Van PH Full time

    Retention Specialists (28k / 10k sign-on bonus) — Telco firmEarn up to Php 28,000 for this position19/F Robinsons Summit Center, Ayala Avenue, Makati, PHEXCLUSIVE BENEFITS P10,000 Sign-on bonus (terms and conditions apply)QUALIFICATIONS:*At least 1 year of BPO experience as a Sales Representative or Retention Specialist*Experience in taking inbound and...


  • Makati City, National Capital Region, Philippines ADP Full time

    The Proactive Outbound Specialist maximizes client retention by acting as the liaison between our clients (whose knowledge level ranges from no payroll experience to payroll expertise) and the business segment. As a result of a proactive outreach (outbound call) performs all activities that support client retention through the following (not limited to)...


  • Makati City, National Capital Region, Philippines Maxicare Healthcare Corporation Full time

    Section/Unit Unit 4 Job posted on Feb 21, 2024 Employee Type Manager Experience range (Years) 2 years - 4 years Primary Job Responsibility: Responsible for revenue generation through account retention, expansion of existing accounts, and recovery of accounts that did not close from previous contracts. Responsible for planning, organizing, managing,...


  • Makati City, National Capital Region, Philippines Etaily Full time

    Principal Duties & Responsibilities:The main purpose of this role is to be responsible for the acquisition of new customers, negotiation of agreements, retention of existing customers, and development of strategic relationships with both clients and partners from platforms such as Lazada, Shopee, and Zalora while at the same time keeping themselves updated...


  • Makati City, National Capital Region, Philippines Pelicen Inc. Full time

    Posted 2 months ago and deadline of application is on 24 JulRecruiter was hiring 3 days agoJob DescriptionEstablish contact to assigned leads/clients through outbound calls, Emails, SMS and Chat while following the required contacting procedures.Consistently achieve business targets.Adhere to compliance and other regulatory requirements within the roleCreate...

  • HR Business Partner

    2 weeks ago


    Makati City, National Capital Region, Philippines Gentem Consulting Services Inc. Full time

    Job Summary:This role is serves as the bridge between HR functions and business departments, ensuring that human resources initiatives and strategies are aligned with our business goals and operational needs. The HR Business Partner will be instrumental in fostering a collaborative work environment and enhancing employee performance to drive business...


  • Makati City, National Capital Region, Philippines KSearch Asia Consulting, Inc. Full time

    AVP, Portfolio Management and Strategy IntegrationCLIENT:The largest e-wallet/FinTech company in the Philippines.JOB DESCRIPTION• Improve portfolio management by working closely with Business Heads to drive growth, usage, and promote retention.• Identifies opportunities, implement programs to grow the revenue of Wealth Management business.• Apply an...


  • Makati City, National Capital Region, Philippines SOURCETECH SOLUTIONS INC. Full time

    Essential Duties and Responsibilities: Handle client calls for routine concerns and coordinate with Front-End Team. Collaborate with departments for efficient issue resolution. Provide guidelines for issue troubleshooting or escalate complex problems. Respond promptly to client emails and maintain detailed records. Collaborate with other departments for...


  • Makati City, National Capital Region, Philippines NM Network Manager Sales Full time

    Opportunity Expired We are looking for a zealous Marketing Assistant to support the Marketing department of our company in its primary and administrative duties. Opportunity details Opportunity Type Graduate Job Number of Vacancies 1 PHP 15, ,000 PHP 15, ,000 Start Date ASAP Applications Open Applications Close 6 Jul 2022 Hiring criteriaBachelor's...

  • Business Partner

    2 weeks ago


    Makati City, National Capital Region, Philippines Dentsu Aegis Network Ltd. Full time

    We are looking for a Business Partner.The purpose of this role is to manage Clients and resources to ensure the Client's marketing needs are met. They are viewed as a trusted advisor to client, understands and articulates client business insights and leverages to contribute ways to move business forward, lead and monitor the activities; proactively identify...


  • Makati City, National Capital Region, Philippines Cogentc Business Solutions Inc. Full time

    JOB RESPONSIBILITIES: Responsible in determining the client's insurance needs through means of extensive client interaction and upselling. Entrusted in handling large and several corporate accounts while ensuring the client's service satisfaction and retention. Provide support to clients by learning and satisfying their insurance needs. Identify and analyze...

  • Relationship Manager

    2 weeks ago


    Makati City, National Capital Region, Philippines Metropolitan Bank and Trust Company Full time

    Be part of a leading financial institution. Relationship ManagerResponsibilitiesThe jobholder is primarily responsible for managing customer relationships and developing new business opportunities. The jobholder is focused on portfolio growth in a competitive environment whilst not compromising the retention of the existing customer base or service level...


  • Makati City, National Capital Region, Philippines iRely Full time

    iRely is looking for a Business Analyst to join their Product Development Team to work on the payroll module of their software product.This role is integral to the ongoing success and retention of our customers, and the competitiveness of our software products. The Business Analyst has the potential to grow into a full Product...


  • Makati City, National Capital Region, Philippines KSearch Asia Consulting, Inc. Full time

    Business Development Manager / HEAD of Acquiring and IT/Operations(Projects and Merchant Acquiring)CLIENT:Our client is a credit card company based in Tokyo, Japan. It has strategic alliances with Discover Network merchants in the United States, UnionPay merchants in China, American Express merchants in Canada, and RuPay merchants in India. We are hiring now...


  • Makati City, National Capital Region, Philippines Manulife and John Hancock Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Makati City, National Capital Region, Philippines Manulife and John Hancock Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Makati City, National Capital Region, Philippines Manulife and John Hancock Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Makati City, National Capital Region, Philippines MEATPLUS TRADING CORP. Full time

    About the job Business Development ManagerBusiness Development Manager is tasked to oversee the following for total food (Meat and Non-Meat): Industry Analysis, Category and Product Segmentation, Identification of new food segments/categories for the company to enter, Make/grow or Buy Decision Making, RM /Equipment Investments, Product Portfolio Management,...


  • Makati City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    RBB Support And Business Development Manager page is loaded RBB Support And Business Development Manager Apply locations Makati City time type Full time posted on Posted 3 Days Ago job requisition id JR We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From...


  • Makati City, National Capital Region, Philippines MEATPLUS TRADING CORP. Full time

    Business Development Manager is tasked to oversee the following for total food (Meat and Non-Meat): Industry Analysis, Category and Product Segmentation, Identification of new food segments/categories for the company to enter, Make/grow or Buy Decision Making, RM /Equipment Investments, Product Portfolio Management, Revenue and Profitability Projections, RM...