OTA Cruise Consultant

To successfully share your Cruise knowledge and provide exceptional sales and service to our customer and in turn to their customers as part of the Supply Chain.

Detailed Job Description:

• Contribute to the team meeting retail service standards as per retail SLA
• Go the extra mile to get the best cruise deal
• Business is channeled to our preferred cruise line partners
• Apply knowledge in the day-to-day role to add value to retail
• Actively participate in all cruise product updates
• Actively completing CLIA accreditation levels to ensure cruise knowledge is up to date
• Celebrate wins when successfully securing the best deal
• Regularly identify opportunities for upselling and actively seek itinerary gaps offering further sales opportunities
• Provide visible evidence of success in upselling
• Be motivated, empowered and regularly achieve outstanding results
• Be a positive influence in the team
• Share and contribute to a positive, proactive and fun culture
• Contribute and drive individual development plan
• Keeping abreast of Cruise technology platforms & cruise product changes, and how they impact the business
• Working with multiple cruise line systems
• Understanding needs of the cruise customer
• Openness to embrace change

Knowledge, Skill-set and Experience Required:

• Hold some formal travel or tourism qualification.
• Superior Cruise product knowledge of the major international cruise lines
• In depth knowledge of the various ports around the world and their locations in relation to main tourist destinations/Airports etc.
• Ideally have attained a CLIA accreditation level
• Personal cruise experience
• Previously sold international cruises at a retail or wholesale level
• Team player, independent thinker, open minded & flexible
• Effective organizational and time management skills
• Ability to work professionally, accurately and efficiently under pressure
• Ability to remain professional at all times when dealing with difficult situations
• Passionate about the customer
• Strong attention to detail
• Ability to prioritize and manage a varied and substantial workload
• A good understanding of the workings of the travel industry
• Strong oral and written communication skills
• Proven commitment to personal Ongoing Cruise & Destination Training

What We Offer:

• Leave accrual upon hiring
• HMO for principal + 1 dependent
• Specific client-initiated benefits
• A company that values its employees
• Career planning and development opportunities

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function30k Monthly - Hiring Travel GDS Experts - Pasig SiteHiring - Travel GDS Experts - 30k SalaryHiring - Travel GDS Experts - 30k MonthlyWe are Hiring - 30k Pay as Travel SpecialistTravel CSR or Customer Service RepresentativeOPEN for FRESH graduates / CSR - NO experienceStart ASAP- CSR Travel Agent- Open to HS Grad- NO EXP NeededTravel CSR/Customer Service RepresentativeWFH - Customer Service (VA Positions) - Open to HS GraduateTravel CSR / Customer Service Representative
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