Quality Support Staff

2 weeks ago


Pasig, National Capital Region, Philippines Tangent Solutions, Inc. Full time

  • Analyzes accuracy and completeness of data and data entry using a coding guide, references, specifications and various terminal portals.
  • Executes final inspection of all POS terminals using FIFO including push updates prior activation by POS Preparation Team.
  • Identifies critical problems and issues encountered during final inspection and conduct proper escalation and documentation to support the Quality Improvement Plan (QIP).
  • Ensures full understanding of In-Process Control Specification Framework for a successful inspection cycle.
  • Endorses good POS Terminals to FTS Dispatch and places devices to designated rack of the zoning method.
  • Collaborates with the POS Preparation Team Leaders to correct errors.
  • Returns all POS terminals that did not qualify for dispatch to POS Preparation as well as reports the final assessment using the Tangent Services Management System (TMSS) or Zoho Desk.
  • Uses CAPA to document audit verification about inconsistencies and errors thereby addressing the source of variability to improve the quality of the outcome.
  • Reports CAPA to internal auditors for verification and ensures continual improvement.
  • Generates daily productivity report using a database or provided tool.
  • Trained to use the TSMS, third-party terminal management platforms, and other relevant communication tools.
  • Collaborates with CCIARCO Manager for the purpose of developing effective testing and strategies.
  • Applies and upholds to the CCIARCO Code of Ethics and Rules of Conduct while on duty.

MINIMUM JOB QUALIFICATIONS:

  • Holder of a Bachelor's Degree.
  • With interest in applying to a technical work nature.
  • Amenable to work in Ortigas, Pasig.
  • Hardworking and a team player.
  • Willing to work on a shifting schedule.


  • Pasig, National Capital Region, Philippines World Vision International (New) Full time

    With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children's...

  • Quality Analyst

    2 weeks ago


    Pasig, National Capital Region, Philippines Support Services Group Full time

    We are looking for a detail-oriented and driven Quality Assurance Analyst to join our ambitious team of innovators and game-changers. This is your chance to make a significant impact on the world's best brands and their customersKey Responsibilities:Participate in customer and client listening programs to identify needs and expectations.Monitor incoming...

  • Quality Analyst

    2 weeks ago


    Pasig, National Capital Region, Philippines Industrial Support Full time

    QUALIFICATIONS:College degreeMinimum 1 year of Quality Assurance experience in a Business Process Outsourcing (BPO) environmentExperience in both Voice and Non-Voice accountsAvailability of Signing BonusFast Day 1 Regularization processComprehensive Day 1 Health Maintenance Organization (HMO) and Life Insurance coverage

  • Quality Analyst

    2 weeks ago


    Pasig, National Capital Region, Philippines Industrial Support Full time

    REQUIREMENTS: Education: College degree At least 1 year of QA experience in a BPO environment Experience with both Voice and Non Voice accounts Offer includes signing bonus Fast regularization process Immediate HMO and Life Insurance coverageAvoid Negative Atmosphere

  • Quality Analyst

    2 weeks ago


    Pasig, National Capital Region, Philippines Industrial Support Full time

    QUALIFICATIONS: College degree:1 year QA experience for BPO setup. Must have blended account experience (Voice and Non Voice) 20k Signing Bonus 1Day Regularization Day 1 HMO and Life InsuranceToxic Environment

  • Team Leader

    2 weeks ago


    Pasig, National Capital Region, Philippines Support Services Group Full time

    Support Services Group is looking for a highly energetic and collaborative Team Lead. This role will report into the Operations Manager or as designated by the Director of Operations.Candidate should have Excellent written and verbal communication skills and ability to liaise with client organizations and multiple stakeholders to be successful in this...


  • Pasig, National Capital Region, Philippines Manpower Core Group Inc. Full time

    We're in search of a dedicated and meticulous Quality Assurance Nurse (QA Nurse) to join our team.The QA Nurse plays a vital role in ensuring our healthcare services meet the highest standards of quality and patient safety.As a Quality Assurance Nurse, your main task is to oversee and enhance the quality of healthcare services provided by our organization....


  • Pasig, National Capital Region, Philippines Manpower Core Group Inc. Full time

    We are currently seeking a passionate and detail-oriented Quality Assurance Nurse (QA Nurse) to join our team.The QA Nurse will play a critical role in ensuring that our healthcare services meet the highest standards of quality and patient safety.As a Quality Assurance Nurse, you will be responsible for monitoring and improving the quality of healthcare...


  • Pasig, National Capital Region, Philippines Global Staff Connections Inc. Full time

    Senior Revenue Specialist US | Night Shift | Hybrid Bookkeeping & Small Practice Accounting (Accounting) Full time Add expected salary to your profile for insights Graduate of BS in Accountancy, Finance, or any relevant degreeMinimum of 5 years of experience in billing, data analysis, financial operations, or administrative support with a focus on data...


  • Pasig, National Capital Region, Philippines Media Track Sea, Inc. Full time

    Testing & Quality Assurance (Information & Communication Technology) The Senior Quality Assurance Analyst is responsible for leading the testing of software applications to ensure they meet quality standards. This role involves advanced test planning, execution, and management of complex software systems. The Senior QA Analyst collaborates closely with...


  • Pasig, National Capital Region, Philippines Global Staff Connections Inc. Full time

    Lead Generation Specialist (Hybrid Set-up) Digital & Search Marketing (Marketing & Communications) Generate leads to attract and convert potential customers through marketing campaigns and LinkedIn outreach.Monitor email performance metrics (open rates, click-through rates, conversions) and optimize campaigns for better results through generating...


  • Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full time

    Responsibilities & Duties:Leads staff involved in supporting with strong knowledge of customer systems and products/servicesWorks closely with managers and staff to assess and meet technical support goalsTrains guides and monitors employee performance.Provide weekly and monthly team reportsProvides ongoing training and coachingMay monitor calls and exam...


  • Pasig, National Capital Region, Philippines Concentrix Full time

    Job Title:2024 Training and Quality GVPDAJob DescriptionThe Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide...


  • Pasig, National Capital Region, Philippines Concentrix Full time

    Job Title:2024 Training and Quality GVPCWJob DescriptionThe Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide...


  • Pasig, National Capital Region, Philippines Concentrix Full time

    Job Title:2024 Training and Quality GVPCWJob DescriptionThe Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide...


  • Pasig, National Capital Region, Philippines Concentrix Full time

    Job Title:2024 Training and Quality GVPDAJob DescriptionThe Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide...


  • Pasig, National Capital Region, Philippines Brillio Research and consultancy OPc Full time

    Market Research & Analysis (Marketing & Communications) Brillio Research is a leading firm in the market research industry, dedicated to delivering high-quality, insightful data to help our clients make informed decisions. We are seeking a detail-oriented and experienced Senior Quality Control Officer to join our team and ensure the highest standards of...

  • Liason Staff

    2 weeks ago


    Pasig, National Capital Region, Philippines Tangent Solutions, Inc. Full time

    Ensures prompt delivery of sales invoice, Statement of Account (SOA), and other pertinent documents to clients as instructed by the Billing and Collection Section. Ensures prompt pick-up of collections from clients as arranged by the Billing and Collection Section. Runs banking errands for Billing and Collection Supervisor and/or General Accounting...


  • Pasig, National Capital Region, Philippines Manila Electric Company (Meralco) Full time

    Find your fit, whether you're looking for student, graduate, or entry-level opportunities here at Meralco. Apply now Opportunity details Opportunity Type Graduate Job PHP 10, ,750 Prosple salary estimate Start Date ASAP Applications Close 20th of August, 2023 (Prosple estimate closing date) Meralco is the largest private-sector electric distribution...

  • Liason Staff

    2 weeks ago


    Pasig, National Capital Region, Philippines Tangent Solutions, Inc. Full time

    Ensures prompt delivery of sales invoice, Statement of Account (SOA), and other pertinent documents to clients as instructed by the Billing and Collection Section. Ensures prompt pick-up of collections from clients as arranged by the Billing and Collection Section. Runs banking errands for Billing and Collection Supervisor and/or General Accounting...