Mandarin Bilingual Consultant

2 weeks ago


Paranaque City, Calabarzon, Philippines RGP Full time

RGP is a global consulting firm helping some of the most recognized companies in the world work differently. Our success comes from a shared belief in rolling up our sleeves and doing the hard work of solving complex challenges, executing plans and implementing technology to help transform organizations.

Working as a consultant you will be connected to work that matters, putting your expertise to its best use while developing skills for the future. The result is a career defined by you, supported by RGP and built on tangible accomplishments.

As we continue to grow and deepen our impact on organizations around the world, we are looking for the right people to join us on our mission. If you are interested in being part of our team, there a few things you should know:

  • We are energized by challenges and the effort needed to solve them.
  • We like working with people who are positive, adaptable and growth-minded.
  • We care how work gets accomplished and are deeply invested in the success of our clients and our colleagues.

If this sounds like you, we invite you to read on and learn more.

THE RGP CONSULTING EXPERIENCE

RGP has a unique consulting model that provides opportunities for consultants to work in different ways. Most consultants work in a model where they have the flexibility and autonomy to choose projects aligning to their experience, skills and desired lifestyle. Other opportunities exist in team-based, strategy and solutions work. In all models, you will feel the full support of RGP to assist you in your work and guide you on your chosen path.

KEY RESPONSIBILITIES

  • Deliver day-to-day retirement and absence management services and support in accordance with Company policies and programs.
  • Identify continuous improvement opportunities and recommend solutions to improve overall outcomes, productivity, and accuracy.
  • Respond to employee inquiries and escalations, demonstrating a high level of customer service.
  • Lead data integrity efforts to ensure employee retirement and leaves programs are being delivered according to legal and company standards.
  • Consult with Total Rewards COE and/or third party vendors on product or service enhancements and/or changes.
  • In partnership with internal business partners and third party vendors, ensure that all quality control objectives are being met.
  • Partner with managers and team leads on training for internal and third party vendor resources as needed.

QUALIFICATIONS

  • With experience in Human Resources is preferred
  • English and Mandarin fluency is required
  • Ability to manage multiple task/priorities is required
  • Strong customer service and responsiveness values are required

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