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Technical Support TSR
2 weeks ago
- Respond to technical and nontechnical inquiries from customers for the purpose of providing information, resolving issues and/or providing direction as may be required.
- Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.
- If customer tech problems cannot be handled over the phone, technical support representatives will schedule a repair crew to fix problems on-site.
- Keep logs of all calls answered and addressed, including dates and times.
- Check for customer problems and fixes in the solutions database, and add new information to the database when and if new problems and fixes arise.
- Filipino
- At least High School graduate
- 6 months BPO or call center experience required
- Above-average to good English communications skills
- Willing to be assigned in Antipolo
- Amenable to work on shifting schedule, weekend and holiday (guaranteed 5-day work week)
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