Head of Anti-fraud

2 weeks ago

Manila, National Capital Region, Philippines ESOL IT SERVICES INC. Full time

Location: One Neo, BGC

Work Set Up: Onsite

Role Overview:

We're looking for a forward-thinking Head of Anti-fraud to spearhead our initiatives in protecting our customers from complex fraud methods like phishing, identity theft, and unauthorized transactions.

Here's what you'll be doing:

  • Strategic Analytics:Use state-of-the-art analytics to analyze card operations and mobile app transactions at Salmon, spotting emerging fraud patterns in the payment and banking sectors.
  • Advanced System Management:Develop and enhance anti-fraud algorithms and systems to detect and prevent fraudulent activities at Salmon, ensuring they meet industry standards and technological advancements.
  • Customer-Centric Process Design:Create and implement customer journey maps and business processes at Salmon that not only identify and manage suspicious activities but also improve customer experience by reducing false alarms and streamlining transaction verification.
  • Operational Excellence: Lead a team of anti-fraud experts at Salmon in proactively monitoring and swiftly responding to fraudulent transactions, embodying our values of reliability and customer service.
  • Collaborative Investigations: Oversee investigations into fraud reports at Salmon, collaborating closely with law enforcement and regulatory agencies, drawing on your expertise.
  • Cross-functional Leadership: Foster strong relationships across departments at Salmon to develop cohesive fraud prevention strategies that reflect our commitment to innovation and excellence.
  • Policy and Compliance Leadership: Develop and update policies and procedures at Salmon to align with the latest regulatory requirements and best practices in fraud prevention.

Required Qualifications:

  • Substantial background in fraud prevention within banking or payment sectors.
  • Proven capacity to lead and motivate teams in high-pressure settings.
  • Proficient analytical skills with a track record of using data for decision-making.
  • Exceptional communication abilities to promote empowerment and inclusivity.
  • Thorough comprehension of regulatory compliance in financial services.

Preferred Qualifications:

  • Background in working in international environments; expatriate applicants are particularly encouraged.

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