Head, Omnicommerce

Grab is Southeast Asia's leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Get to know the Team

Omnicommerce is a growing team responsible for creating Grab's omnichannel solutions in the market. Our goal is to help merchants drive sustainable sales growth online and offline by offering consumers a seamless multichannel retail experience.

Get to know the Role

We are seeking a dynamic and experienced individual to fill the position of Head of Omnicommerce in the Philippines. This role will be responsible for leading the development and execution of Grab's omnicommerce strategy, catering to enterprise, medium, and small businesses. You will lead a team and collaborate closely with leaders from various departments to drive business growth and achieve key performance metrics.

The Day-to-Day Activities

Strategic Planning: Develop and implement Grab's omnicommerce strategy in the market to meet the company's overall business objectives. Identify market opportunities, trends, and customer insights to drive growth and revenue.

Business Execution: Oversee the execution of omnicommerce initiatives, including partnerships, product launches, and marketing campaigns. Ensure seamless integration of omnicommerce services within Grab's ecosystem to enhance the merchant and customer experience.

Customer Acquisition and Retention: Develop strategies to acquire new merchants while ensuring high customer satisfaction and retention rates. Set clear pipeline management goals and KPIs for the team across multiple opportunity areas.

Team Management: Lead and inspire a team of professionals responsible for omnicommerce operations, sales, and partnerships. Foster a culture of collaboration, innovation, and excellence to drive performance and achieve targets.

Cross-Functional Collaboration: Collaborate with leaders from Country Operations, Technology, Sales and Business Development, Marketing, and other departments to align omnicommerce initiatives with overall company goals. Drive cross-functional projects and initiatives to maximize synergies and efficiency.

Performance Monitoring: Define key performance indicators (KPIs) and metrics to track the success of omnicommerce initiatives. Regularly analyze performance data and provide actionable insights to optimize strategies and drive continuous improvement.

Revenue Generation: Drive revenue growth by identifying monetization opportunities like advertising and partnerships

Product Development: provide product input to the design and improve our omnichannel solutions working alongside our Product & Engineering teams

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field
• Minimum of 6-8 years of experience in e-commerce, omnicommerce, or related industries, with a proven track record of driving business growth and achieving targets
• Strong leadership and team management skills, with experience leading cross-functional teams in a fast-paced environment.
• Solid proven track record leading B2B sales or general management with experience working with businesses across Southeast Asia
• Excellent strategic thinking, analytical, and problem-solving abilities. Ability to translate insights into actionable strategies and initiative
• Exceptional communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels
• Deep understanding of the Philippine market landscape, consumer behavior, and industry trends
• Team Player with the ability to work across a matrix environment in a fast paced environment
• Experience working in a tech-driven or startup environment is a plus

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through , including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We've got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It's not a box-ticking exercise; it's who we are.