CSR/Sales Korean

2 weeks ago


Quezon City, National Capital Region, Philippines PremierBPO Full time

프리미어BPO(Premier BPO) 가케손시이스트우드(Quezon City, Eastwood)에서한국어이중언어영업담당자를찾고있습니다.

고객서비스담당자(CSR)는연락담당자역할을하며,제품/서비스정보를제공하고,질문에답하며,고객계정이직면할수있는새로운문제를정확하고효율적으로해결합니다.

최고의CSR은고객을돕는것에진심으로기뻐합니다.그들은인내심있고공감력이있으며열정적으로의사소통을합니다.또한대화하며좋은의사소통기술의가치를이해하는것을즐깁니다.고객서비스담당자는필요할때고객의입장에서서그들을지지할수있습니다.고객의피드백은매우귀중하며이러한CSR은여러분을위해그것을수집할수있습니다.문제해결능력은또한고객관리전문가에게자연스럽게다가옵니다.그들은고객의질문에답하거나불만을해결하기위한충분한정보를보유하지않는다면문제를해결하고조사할자신감이있습니다.

영어와 한국어 계정이기 때문에 우수한 서비스 수준을 확보하고 고객 문의에 효율적으로 대응하며 영어와 한국어 모두 높은 고객 만족도를 유지하는 것이 목표입니다.

고객서비스책임목록:

  • 대량의수신전화통화관리
  • 영업기회생성
  • 만족도를달성하기위한고객의요구파악및평가
  • 개방적이고쌍방향적인커뮤니케이션을통한지속가능한고객관계및신뢰구축
  • 올바른방법/도구를사용하여정확하고유효하며완전한정보제공
  • 개인/고객서비스팀의판매목표달성및콜처리할당량달성
  • 고객불만사항처리하고,기한내에적절한솔루션과대안을제공하며,후속조치를통해해결여부확인
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