Health Claims and Relationship Specialist

2 weeks ago


Makati City, National Capital Region, Philippines Allianz Popular SL. Full time

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Health Claims and Relationship Specialist

Area of Expertise: Customer Services & Claims

Employing Entity: Allianz PNB Life Insurance Inc.

Job Type: Full-Time

Employment Type: Permanent

ID: 46160

Health Claims and Relationship Specialist

Operations

Purpose of the Role

As a Health Claims and Relationship Specialist you will oversee each phase of the customer engagement process. Liaise with insurance companies and healthcare providers to ensure member's coverage and advocate for their needs. Resolve complaints by examining issues and coordinating with hospital departments to handle concerns effectively.

Responsibilities of the Role

  • Answer customer's call, identify the information that the customer needs to resolve customer issues via call/email resolution guidelines and/or escalated process.
  • Familiarization with the health product plan and up to date with changes.
  • Process payouts for Finance disbursement.

Requirements for the Role

  • A graduate of any four-year course. Allied medical background is an advantage.
  • Prior experience as a customer service specialist or equivalent, ideally within a similar setting
  • Knows medical terms, procedures, and illnesses.
  • Computer literate and above typing speed.
  • Thorough with excellent listening skills
  • Ability to calm, irate and anxious, or grieving client's and available to work during evenings, weekends, and public holidays (if required)
  • Ability to work collaboratively with managers, staff, and all accredited third-party administrator.

46160 | Customer Services & Claims | Professional | Allianz Philippines | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.

We, therefore, welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.

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