Information Systems and Technology Manager

2 weeks ago

Cebu City, Central Visayas, Philippines Sophi Inc Full time
Information Systems and Technology Manager

As our Information Systems and Technology Manager, you'll lead the design, implementation, and maintenance of our enterprise-wide IT systems and infrastructure. Your role involves crafting data management protocols, aligning IT solutions with business needs, and providing technical support. You'll also manage infrastructure, optimize networks, handle client/vendor relationships, and department budget, and lead our IT team.

Responsibilities

Oversee the implementation, configuration, and maintenance of enterprise-wide information systems and document management systems.

Develop and enforce data management policies and procedures to ensure the integrity, confidentiality, and availability of organizational data.

Coordinate with department heads to understand their information system requirements and align IT solutions with business needs.

Plan, design, and implement scalable and resilient IT infrastructure solutions, including servers, storage systems, cloud environments, and virtualization platforms.

Optimize network infrastructure performance through capacity planning, load balancing, and traffic management techniques.

Monitor and manage cloud services and resources, ensuring compliance with service-level agreements and cost optimization strategies.

Design, configure, and optimize the company's network infrastructure, including firewall, LAN, WAN, VPN, and wireless networks.

Monitor network performance and troubleshoot connectivity issues, implementing solutions to ensure optimal performance and reliability.

Implement and maintain network security measures, including firewalls, intrusion detection/prevention systems, and content filtering.

Serve as the primary point of contact for client inquiries, escalations, and service requests, ensuring timely resolution and customer satisfaction.

Negotiate contracts, service agreements, and pricing structures with vendors to optimize value and minimize costs while maintaining quality standards.

Develop and manage the departmental budget, allocating resources effectively to support strategic objectives.

Conduct cost and benefit analysis to evaluate IT investments and initiatives, making recommendations for optimization.

Lead, mentor, and develop a high-performing team of IT professionals, providing guidance, coaching, and performance feedback.

Skills and Qualifications

Deep understanding of information systems management principles and best practices.

Proficiency in infrastructure management, including server, storage, and cloud environments, and virtualization technologies.

Strong grasp of network management concepts, such as firewalls, LAN, WAN, VPN, and wireless networks.

Knowledge of cybersecurity principles and practices, including access controls, encryption, and intrusion detection systems.

Familiarity with IT compliance requirements, such as ISO 27001, HIPAA, PCI DSS, SOC 2, and GDPR.

Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.

Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.

Project management skills, with the ability to plan, execute, and oversee IT initiatives from inception to completion.

Capacity for strategic thinking and long-term planning to support organizational growth and objectives.

Effective leadership and team management skills, with experience in coaching, mentoring, and developing IT professionals.

Education and Experience

Bachelor's degree in Information Technology, Computer Science, or related field required; master's degree preferred.

Relevant certifications such as CCNA (Cisco Certified Network Associate), ITIL (Information Technology Infrastructure Library), PMP (Project Management Professional), and CISA (Certified Information Systems Auditor) are highly preferred.

Familiar with Mikrotik Devices, Grandstream, and Ubiquiti devices .

Minimum of 3-5 years of experience in information technology or related fields, with a focus on information systems management, infrastructure management, and network operations.

Proven track record of successfully leading and managing IT projects, teams, and initiatives.

Demonstrated expertise in providing technical support and troubleshooting assistance for hardware, software, and connectivity issues.

Prior experience in a leadership or managerial role, with responsibility for team management, performance evaluation, and professional development.

The standard night differential pay in the Philippines is 10%. Our rate is 2x higher than that of other companies.

Competitive Salary & Benefits

We offer a progressive salary package with monthly performance incentives and annual appraisal. Healthcare, dental, and a retirement plan included upon passing training Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.

Professional Development

Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.

Paid Time Off

25 vacation, sick, and paid leaves combined plus birthday, maternity, and paternity time off.

Free Food & Coffee

Whoever coined the term "Thank God it's Friday" must've been thinking of Free Food Fridays. Enjoy breakfast, lunch, or dinner on us every week We've also got overflowing coffee and tea to keep you energized daily

Healthcare, dental, and a retirement plan included upon passing training

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