Customer Service Representative

2 weeks ago


Manila, National Capital Region, Philippines Wells Fargo Philippines Full time

In this role, you will:

Support customers with inquiries on financial products and servicesIdentify ways to improve customer experience within established proceduresPerform routine customer support tasks by responding to and resolving customer inquiries and complaintsReceive direction from customer service supervisorEscalate questions and issues to more experienced representativesInteract with immediate customer service team as well as internal and external customers on incoming questions and concerns Required Qualifications:Completed at least 2 years of college education6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education Job Expectations:Must be amenable to work on night shift, weekends and/ or holidays, split rest daysMust be amenable to work onsite in Taguig EMPLOYEE ADVANTAGESCompetitive Compensation (Global In-House Company/ Global Capability Center)Shuttle service to and from key point areasMedical coverage plus free dependent on first day of employmentFree parking space and provision for bike racksNight differential pay for those who are eligibleRetirement PlanLife insurancePaid time-off and sick leave with option to cash-out or carry over unused paid time-offMerit-based compensation or Pay-for-performanceTuition Fee Reimbursement ProgramWellness ProgramsIn-house fitness center with personal trainer Sleeping quartersFree parking space and provision for bike racksState-of-the art-building facilities – Basketball and Tennis courts, Olympic sized track, amphitheater, karaoke rooms, onsite food options like Seattle's Best, Barrio Fiesta, Fruitas, Potato Corner, Hen Lin and more
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