E-Commerce Operations Manager

2 weeks ago

Makati City, National Capital Region, Philippines Recooty Full time

E-Commerce Operations Manager - Ellana Cosmetics

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E-Commerce Operations Manager Job Description

Ellana Cosmetics, Asia's #1 Mineral Makeup, is looking for a E-Commerce Operations Manager, someone dynamic, creative, imaginative and energetic to join our growing team. We are big on giving you autonomy over your work.

Role:

As an Ecommerce Operations Manager your job is to ensure sales targets are achieved with the proper and timely execution of fundamentals: staffing, stocking, promotions, fulfillment, etc.

Reports to Chief Revenue Officer, coordinates with Retail Marketing, Customer Service, Warehouse & Inventory, and other functions as needed

What's In It For You:

  • Lead ecommerce operations for a fast growing omni-channel brand, strong in Philippine sales and launched in select international markets
  • Opportunity to develop a stronger understanding of the cosmetics industry, omni channel consumer sales and scaling up a brand

Responsibilities:

  • In-charge of general handling and supervision for all ecommerce stores
  • Responsible for making sure that all stores under his or her leadership are staffed correctly at all times: fulfillment, customer service, order management
  • Conducts periodic site check and test transactions to ensure the operations are smooth
  • Forecast sales figures and inventory requirements for each store, coordinate with Warehouse Department to ensure proper stocking
  • Work with Merchandising and Marketing to determine store merchandising that is easy to navigate and has high conversion potential
  • Work with Technology Team to implement changes on Shopify's front-end or back-end systems to increase conversion or improve operational processes
  • Oversees each store's profitability - constantly reviews store sales numbers, cost of inventory, operational expenses and inventory loss.
  • Manage improvement projects on inventory management, sales reporting, marketing reporting, technology implementations, etc.
  • Report on ecommerce operations metrics, project progress, lessons learned and recommendations
  • Abide by the same internal systems, procedures and policies as all team members
  • And other related tasks as needed

Qualifications - What We're Looking For:

  • Minimum 5 years work experience in sales operations in a retail environment such as fashion, FMCG, grocery, etc.
    • REQUIRED: of which minimum 2 years of experience in ecommerce environment, overseeing store operations
    • Experience in beauty, cosmetics or luxury preferred
    • Experience in International ecommerce a plus
  • An understanding of the value of brands and the ability to communicate brand values
  • Highly proficient in various technologies, able to learn and adopt new technologies quickly
  • Experienced in stock and inventory management
  • Experienced in delivery and logistics management
    • Experience in route planning and optimization a plus
    • Experience in international logistics a plus
  • Experienced in customer service, a plus
  • Experience in managing training, mentoring and supervising new team members
  • Proven track record in sales and relationship development
  • An established track record in meeting deadlines, achieving store KPI and Sales Quota
  • Above average English language skills written and oral, good grammar
  • Work ethic is highly valued, respect others in the office and team directions.
  • Flexible to tap into different projects. Help out other teams when needed.
  • Exemplary organizational skills, quality execution with a high attention to detail
  • Team Player who is able to work cross functionally with multiple channels and teams
  • Drive for innovation and disruption with luxury mindset (is a plus)
  • Able to work independently and collaboratively with the creatives and marketing team
  • Competent with GSuite Tools: Gmail, GDrive Suite and Microsoft Office Suite
  • Able to speak Filipino/Tagalog

Job Type:

  • Full-Time, work hours according to requirements
  • Makati HQ, semi-flexible work location
More Details Employment Type: Full Time Location: Makati, Metro Manila, Philippines Experience Required: Mid-Senior Level Date Published: 30 Jan 2020 APPLY BACK Share Job Opening #J-18808-Ljbffr

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