Store Manager- Quezon City Area

2 weeks ago


Manila, National Capital Region, Philippines Watsons Philippines Full time

Management - Store (Retail & Consumer Products)

Full time

Add expected salary to your profile for insights

Investors in People (IIP) accredited company

Asia's number 1 pharmacy retail brand

Best Companies to work for by HR Asia

ROLE PURPOSE:

Our Store Manager is responsible for planning, leading and managing all day-to-day activities of the store both health & beauty. She/He orchestrate and engage the store team to achieve highest level of customer service standards both in-store execution & all digital enabled services to deliver sustainable sales and profitable targets. She/He is also responsible for the consistent compliance to Retail Operating Standards (ROS) and government regulations.

This role focuses on:

  • Driving, monitoring and reviewing sales performance and recommending action plans to deliver sales budget and store profitability
  • Performing necessary functions for all digitally enabled services
  • Ensuring consistency in execution of Brand of Service Standards when dealing with customers (internal or external)
  • Managing ROS compliance (till and inventory management) to work on shrinkage below tolerance level
  • Monitoring of store's controllable expenses and recommends cost efficiency measures to increase productivity & profitability
  • Adhering to health protocols and implementing crisis management plans to mitigate risks to provide employees and customers safe and clean store environment
  • Building network as liaison to Branch and Mall partners for better communication and coordination needed to support the business.
  • Sustaining team engagement and performance thru coaching, counseling, motivating and disciplining employees

Success will depend on

  • Ability to demonstrate analytical skills, propose solutions & track progress to improve sales & profitability
  • Agility to all online + offline initiatives and can provide insights on its developments
  • Ability to monitor and evaluate implementation of service delivery standards– both online & offline
  • Ability to handle and resolve online & offline customer feedback with sense of urgency and knows how to escalate complex customer complaints
  • Ability to analyze store profitability and implement cost optimization measures to maximize productivity
  • Ability to validate gaps, monitor compliance, & can coach on retail operating standards to work towards improving efficiency
  • Ability to benchmark retail practices and relationship building with mall partners and affiliates
  • Ability to delegate tasks, coach selling techniques and engage team to maximize productivity & sustain team motivation.

WHAT WE LOOK FOR:

  • Candidate must possess at least a Bachelor's/College Degree, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Others, Marketing or equivalent.
  • Required skill(s): leadership, management, retail, customer service and relationship management, cashiering, Sales.
  • At least 5 year(s) of working experience in the related field is required for this position
  • Applicants must be willing to be assigned at Quezon City.
  • Preferably Assistant Manager / Managers specializing in Sales - Retail/General or equivalent.

PERKS & BENEFITS

  • Opportunities for career progression
  • Paid vacation and sick leaves
  • Annual Bonus
  • Gratuity Pay and Retirement Plan
  • Health Insurance
  • Probationary position and direct hire employment

Watsons is part of the Health and Beauty Store chain of A.S Watson, the largest health, beauty, cosmetics, and perfumery retailer in the world. Today, Watsons H&B Asia is the leading health and beauty chain in the continent with successful operations in 13 markets.

In 2002, A.S. Watson Group joined hands with SM Prime Holdings Inc., the Philippines' leading shopping mall developer. The partnership brought about the first Watsons stores in SM Megamall and The Podium (Ortigas). Today, Watsons operates 800+ stores in the Philippines serving more than 100,000 customers per day.

Watsons strives to ensure that their customers get the best value for their money through monthly promotions, special offers, and continuous consumer marketing programs. Each Watsons store houses nothing but the best brands from top manufacturers all over the world and also carries its own competitively priced, high quality private labels and brands. With more than 1000 brands ranging from medicines, cosmetics, and fragrances to personal care items and general merchandise, Watsons Your Personal Store delivers only the best health, wellness, and beauty solutions to each and every customer.

Watsons is part of the Health and Beauty Store chain of A.S Watson, the largest health, beauty, cosmetics, and perfumery retailer in the world. Today, Watsons H&B Asia is the leading health and beauty chain in the continent with successful operations in 13 markets.

In 2002, A.S. Watson Group joined hands with SM Prime Holdings Inc., the Philippines' leading shopping mall developer. The partnership brought about the first Watsons stores in SM Megamall and The Podium (Ortigas). Today, Watsons operates 800+ stores in the Philippines serving more than 100,000 customers per day.

Watsons strives to ensure that their customers get the best value for their money through monthly promotions, special offers, and continuous consumer marketing programs. Each Watsons store houses nothing but the best brands from top manufacturers all over the world and also carries its own competitively priced, high quality private labels and brands. With more than 1000 brands ranging from medicines, cosmetics, and fragrances to personal care items and general merchandise, Watsons Your Personal Store delivers only the best health, wellness, and beauty solutions to each and every customer.

Perks and benefits

Medical

Loans

Opportunities for career progression ; 32 total le

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What can I earn as a Retail Store Manager

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