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CSR Healthcare Accounts
2 weeks ago
National Capital Region (NCR), Quezon City
- Candidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on any course.
- Fresh Grad / Entry Level specializing in Customer Service or equivalent.
- Required language(s): English.
Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
Manipulate systems and escalate issues to the appropriate personnel for final resolution
Adheres to Sagility policies and procedures and maintain a positive attitude in support of Sagility Commitment to Excellence
Additional RequirementsMust be flexible and willing to work irregular hours including evenings, weekends, public holidays and any work schedule required to satisfy client and customer needs in a 24/7 work environment
Fully vaccinated and willing to report onsite
Available ASAP
Additional Info- Salary between PHP 18,000.00 and PHP 23,000.00
- Location: Quezon City, National Capital Region (NCR).
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