COE Specialist I

2 weeks ago

Taguig, National Capital Region, Philippines Uber Full time

#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team

Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber

About the Role

You will be at the forefront of rebuilding Uber to be a brand not only known for its outstanding product, but for its awesome customer service. You will deliver only the best customer service for riders and partner-drivers globally across multiple support platforms: email, live chat, instant messaging, and phone.

Your Impact in Role:

  • Communicate effectively and throughly in Japanese Business language and English conversational skills to assist and support their audience
  • Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
  • Ensure low to medium complexity customer issues are resolved using procedures
  • Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
  • Fluent in Japanese (Oral, Reading & Written)
  • Preferred: Native Speaker, JLPT N1, N2 Certifications

The Experience You'll Bring:

  • Work experience in high energy, productive environment
  • Excellence in both written, and spoken Japanese and English
  • Exceptional comprehension and writing skills for both Japanese and English
  • High proficiency using computers (typing, quickly navigating between various tools) and software
  • Excellent problem-solving skills, ability to connect effectively what users are asking for with answers to their true issues
  • Passion for creating support experiences that exceed users' expectations
  • Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
  • To be an Uber evangelist - you care passionately about the product and getting others excited to ride and partner with Uber
  • A willingness to work on different shifts, totaling 40 hours per week, with the possibility of working holidays, and even weekends at times, depends when the business needs you.
  • Willing to be moved from time to time to other projects and accounts or where the business needs them
  • Flexible and adaptable to change

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to


#J-18808-Ljbffr

  • COE Specialist II

    2 weeks ago

    Taguig, National Capital Region, Philippines Uber Full time

    #Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About the TeamCommunity...

  • COE Specialist II

    2 weeks ago

    Taguig, National Capital Region, Philippines Uber Full time

    #Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About the TeamCommunity...

  • Senior Specialist I

    2 weeks ago

    Taguig, National Capital Region, Philippines J.P. Morgan Philippines Full time

    Senior Specialist I - Consumer OriginationsOpportunity Expired JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking. JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide...

  • Delegate Management Specialist I

    2 weeks ago

    Taguig, National Capital Region, Philippines Carlson Wagonlit Travel (Hauptsitz Deutschland) CWT Beheermaatschappij B.V. Deutschland Full time

    Job Description - Delegate Management Specialist I V) Delegate Management Specialist I V ) Summary:The Attendee Management Specialist excels at providing unparalleled customer service to meeting attendees, while also ensuring we meet or exceed our client's goals. The position manages the attendee experience, communicating directly with attendees to ensure...

  • Contract Management Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines WTW Full time

    The RoleThe Contract Management Analyst is focused on the efficient completion of a contracting request, engaging with internal stakeholders throughout the process and effectively communicating with client leads the status of a contract as needed. This person would champion the best practices in the contracting process with a CLMS and ensure they track the...

  • payroll specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Prime Manpower (A ManpowerGroup Licensee) Full time

    Position: Payroll Specialist Fixed Term (MDOA services)I. GENERAL INFORMATIONRole: Payroll SpecialistReporting To: Manager Customer Support / Assoc ManagerII. ROLEDESCRIPTIONThe Payroll Specialist is responsible for collecting and tracking employee receipts related tomedical, dental, and optical allowance.MainResponsibilities Collect and track employee...

  • Lead Full stack Developer

    2 weeks ago

    Taguig, National Capital Region, Philippines Yondu Full time

    Developers/Programmers (Information & Communication Technology) The Center of Excellence (CoE) Leader is responsible for setting strategic direction, leading a talented technical team to drive technical excellence and innovation within the organization. Provide thought leadership, research trends, support training and mentorship for a certain focus area,...

  • Senior Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines ING Group Full time

    Description: Non-Financial Risk Specialist III assigned to NFR Services Team is part of the team that supports Non-Financial Risk (NFR) Center of Excellence (CoE) in accordance with duly approved Workplace Instructions (WPIs) and interact with relevant stakeholders in the locations within scope of service, such as the following:Services expected to be...

  • Renewals Specialist I

    2 weeks ago

    Taguig, National Capital Region, Philippines SupportNinja Full time

    We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. This...

  • Marketing Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines ACMobility Full time

    Marketing Specialist (Corporate Communications & Activations) Marketing Communications (Marketing & Communications) This position will assist the Corporate Communications and Brand Activations Manager in managing all PR and Events marketing activities of Kia PhilippinesQualificationsGraduate of Marketing , Mass Communications, Business Management or related...

  • Contract Management Analyst

    1 month ago

    Taguig, National Capital Region, Philippines WTW Full time

    The RoleThe Contract Management Analyst is focused on the efficient completion of a contracting request, engaging with internal stakeholders throughout the process and effectively communicating with client leads the status of a contract as needed. This person would champion the best practices in the contracting process with a CLMS and ensure they track the...

  • Contract Management Analyst

    4 weeks ago

    Taguig, National Capital Region, Philippines WTW Full time

    The RoleThe Contract Management Analyst is focused on the efficient completion of a contracting request, engaging with internal stakeholders throughout the process and effectively communicating with client leads the status of a contract as needed. This person would champion the best practices in the contracting process with a CLMS and ensure they track the...

  • Contract Management Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines WTW Full time

    The RoleThe Contract Management Analyst is focused on the efficient completion of a contracting request, engaging with internal stakeholders throughout the process and effectively communicating with client leads the status of a contract as needed. This person would champion the best practices in the contracting process with a CLMS and ensure they track the...

  • Contract Management Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time

    The Contract Management Analyst is focused on the efficient completion of a contracting request, engaging with internal stakeholders throughout the process and effectively communicating with client leads the status of a contract as needed. This person would champion the best practices in the contracting process with a CLMS and ensure they track the required...

  • Contract Management Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Willis Towers Watson Full time

    The Role The Contract Management Analyst is focused on the efficient completion of a contracting request, engaging with internal stakeholders throughout the process and effectively communicating with client leads the status of a contract as needed. This person would champion the best practices in the contracting process with a CLMS and ensure they track the...

  • Sales Manager/5 years in Engineering Sales/Read the Job Details

    2 weeks ago

    Taguig, National Capital Region, Philippines Talent Acquisition Specialist Full time

    URGENT - SALES MANAGER –LOCATION:TAGUIG CITYJOB TYPE:FULLTIME, ONSITE,URGENT AND FACE TO FACE INTERVIEW ONCE SHORTLISTEDWORKING SCHEDULE:MONDAY TO FRIDAY 8-5PMINDUSTRY:CONTRACTOR CONSTRUCTION SERVICES ( IMPORTED GLASS, STONES, PAINTS AND RENOVATIONS)SALARY:DEPENDING ON EXPERIENCE, WITH COMMISSION, PREFER MANILA APPLICANTSGOOD IN ENGLISH AND SALES...

  • Sourcing Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines DigiPlus Interactive Corp. Full time

    Recruitment - Agency (Human Resources & Recruitment) As a Sourcing Specialist, you'd be an integral part of the Talent Acquisition team and will be responsible for building and creating talent pipeline, both for active and passive talent requisitions. This role will leverage your strength in sourcing, screening, and building good relationships with...

  • Digital Marketing Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Cash-Express Philippines Financing Inc. Full time

    Digital & Search Marketing (Marketing & Communications) ONSITE WORK IN BGC TAGUIG - 5 DAYS A WEEKWITH LENDING OR FINANCING INDUSTRY EXPERIENCEDevelop, implement, and track marketing programs such as email, social media, or digital campaigns, and eventsCollaborate with other internal teams (e.g. product and sales) to develop and monitor strategic marketing...

  • Center of Excellence Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Yondu Full time

    Center of Excellence Lead | Full-Stack DevelopmentThe Center of Excellence (CoE) Leader is responsible for setting strategic direction, leading a talented technical team to drive technical excellence and innovation within the organization. Provide thought leadership, research trends, support training and mentorship for a certain focus area, promote knowledge...

  • Brand Marketing Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Oleo-Fats Inc. (OFI) Full time

    Brand Management (Marketing & Communications) To assist the Marketing / Product Manager in developing and executing the marketing plans for the assigned brands/products. The marketing plan outlines the short-term and long-term objectives of the product category, the strategies, and specific action plans in order to achieve sales and profit objectives.To...