Join TTEC Araneta's Airline Dayshift Account As A Customer Service Associate

2 weeks ago


Quezon City, National Capital Region, Philippines Santaisabel Full time
Join TTEC Araneta's Airline Dayshift Account as a Customer Service Associate APPLY NOW TTEC

National Capital Region (NCR), Quezon City

  • At least 1 year(s) of working experience in the related field is required for this position.
  • Candidate must possess at least a TESDA / Technical / Vocational Certificate on any course.
  • Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.
  • Required skill(s): Customer service oriented.
  • Required language(s): English.
Responsibilities

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Araneta, Quezon City, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippinessays it all

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 9am- 4pm. You may visit TTEC Araneta office at?15F Gateway Tower, Cubao, Quezon City

What You'll be Doing?

Do you have a passion for helping others and giving?them?peace?of mind? In this role, you'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their?customer experience being just average or an exceptional one.

During a Typical Day, You'll?

Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels such as voice or verbal communication

Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services??

Open and maintain customer accounts and information??

Resolve customer issues with patience and understanding?

Positively participate in company events, team activities, and continuous learning?

What You Bring to the Role?

Completed Senior High School or 2 years in college

Great verbal communication and business writing skills

Recognize, apply and explain your product or service knowledge

What You Can Expect?

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

  • Location: Quezon City, National Capital Region (NCR).
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