![Csvnow](https://media.trabajo.org/img/noimg.jpg)
Entry Level
2 weeks ago
Location: Cebu Philippines
Job Type: Full-time, Onsite
Company Overview:
CSV Now, with a solid footing as a talent acquisition consultant for Silicon Valley startups, now steps into the BPO arena, offering bespoke solutions to small and medium-sized ventures. Here's a chance to thrive in a fresh, upwardly mobile BPO setup, pioneer growth, and carve out a lucrative career journey with CSV Now. We are currently seeking a skilled and motivated Chat Support specialist to join our team in the Philippines.
You will play a critical role in establishing our Pioneering Chat Support Team. This is a startup company; therefore, ideas, challenges, and opportunities are welcome to the leadership team for continued growth and success.
What You'll Do:
- Ability to convert chats into sales.
- Protect company's clients', and visitors' information
- Providing timely assistance to customers via chat or messaging platforms
- Manage multiple chat conversations simultaneously while maintaining quality and efficiency in responses
- Meet or exceed performance targets, such as response time, resolution rate, and customer satisfaction scores
- Chat support experience is a plus
- SHS Graduates are welcome to apply
- Typing Speed of at least 40 WPM
- Good communication skills (written and oral)
- Amenable to work on site (Cebu Business Park)
- Comfortable working in a fast paced environment
- BPO
- Ecommerce
- chat
- customer service
- e-commerce
- email handling
- live chat
- non-voice account
- operations
- website chat
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