Vendor Master Data and Travel

2 weeks ago

Taguig, National Capital Region, Philippines Merck KGaA, Darmstadt, Germany Full time

Operations Manager for Travel & Expense and Vendor Master Data

The Operations Manager for Travel & Expense and Vendor Master Data oversees the efficient and effective operation of both the Travel & Expense (T&E) and Vendor Master Data (VMD) processes. This role is responsible for managing a team of team leaders who, in turn, oversee specialists, ensuring adherence to established business data standards and procedures while fostering strong relationships with various functions. The Operations Manager holds a high level of accountability for data integrity and accuracy across both functions.

Team Leadership and Management:
  1. Lead, mentor, and coach a team of team leaders who oversee Travel & Expense Specialists and Vendor Master Data Specialists.
  2. Set clear performance objectives for team leaders and provide regular feedback to ensure team effectiveness and individual development.
  3. Foster a collaborative and supportive team environment focused on achieving departmental goals and objectives.
Process Optimization and Improvement:
  1. Continuously evaluate and improve Travel & Expense and Vendor Master Data processes to enhance efficiency, accuracy, and compliance.
  2. Identify opportunities for automation and streamlining of workflows to drive operational excellence.
  3. Implement best practices and standard operating procedures to ensure consistency and effectiveness in operations.
Vendor Master Data Management:
  1. Oversee the day-to-day operations of the Vendor Master Data process, ensuring timely and accurate creation, maintenance, and cleansing of supplier information.
  2. Collaborate with different functions to address vendor-related issues and discrepancies and escalate as necessary to ensure resolution.
  3. Establish and monitor Key Performance Indicators (KPIs) related to Vendor Master Data accuracy, timeliness, and compliance.
Travel & Expense Management:
  1. Manage the end-to-end Travel & Expense process, including expense reporting, travel reimbursement, receipt audit, corporate card, and P-Card troubleshooting.
  2. Monitor compliance with travel and P-Card policies and procedures, providing guidance and support to ensure adherence.
  3. Define and track KPIs for Travel & Expense processing efficiency, accuracy, and policy compliance.
Stakeholder Relationship Management:
  1. Develop and maintain strong relationships with internal stakeholders, including Finance, Procurement, Master Data Management, Group PO, and Human Resources, to facilitate effective collaboration and communication.
  2. Act as a point of contact for escalated issues and inquiries related to Travel & Expense and Vendor Master Data processes.
Quality Assurance and Compliance:
  1. Ensure adherence to service level agreements and data quality standards, conducting regular audits and reviews to identify and address areas for improvement.
  2. Stay abreast of regulatory requirements and industry best practices related to Travel & Expense and Vendor Master Data management, ensuring compliance at all times.
Who You Are:

Bachelor's degree in Business Administration, Finance, Accounting, or related field. Master's degree preferred.

Minimum of 5 years of experience in team leader or operations management, with a focus on Travel & Expense and Vendor Master Data processes.

Strong leadership and team management skills, with the ability to effectively lead and motivate team leaders.

Demonstrated experience in process optimization and continuous improvement initiatives.

Effective communication and interpersonal skills, with the ability to build relationships and collaborate across functional areas.

Proficiency in Microsoft Office suite and experience with ERP systems (e.g., SAP, Concur) preferred.

Additional Information:

This position may require occasional travel.
Flexible working hours


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