IT Business Analyst

IT Business Analyst - International Products - Mobile & Loyalty

Chevron is accepting online applications for the positions of IT Business Analyst - International Products - Mobile & Loyaltylocated in Makati City, Philippines.

Join our Team

Chevron's strategy is straight-forward: be a leader in efficient and lower carbon production of traditional energy, in high demand today and for decades to come, while growing lower carbon businesses that will be a bigger part of the future. To achieve these goals, we'll build on the assets, experience, capabilities, and relationships we've developed over 140 years to incubate and grow new business.

Technology will play a crucial role in unlocking ever cleaner and more affordable sources of energy. Chevron is seeking innovative, technology professionals with a desire to thrive in the global digital environment and help us lead the global energy transition.An IT career at Chevron offers you the opportunity to work in a technical environment with a global reach. You'll find that we make a business of investing in our people and encouraging your professional development through a learning culture and challenging on-the-job opportunities. We differentiateourselves through the application of cutting-edge technology, and by taking a collaborative approach that includes in-house expertise, proprietary solutions, and strategic partnerships. We also offer flexible work schedules and very competitive benefits.

Responsibilities for this position may include but are not limited to:

Elicits business requirements and translates business needs into fit-for-purpose actionable plans.

Provides second level production support for several applications by troubleshooting incidents to identify root causes and solutions, identifying, and resolving problems, designing, and implementing configuration changes and monitoring performance.

Deploys, configures, and supports business applications.

Develops deep domain knowledge by understanding business processes.

Actively participates in an integrated DevOps Team utilizing Agile methodologies with strong change management focus.

Proactive communication and quick response to production issues and project work. Strong customer focus.

Monitors interfaces/data loads, administer security, and provide feedback/solutions on application performance.

Identifies areas for improvement and partners with Software Engineers/team members to address tactical and strategic issues.

Develops and maintains support documentation.

Maintains IP Compliance on systems and software as appropriate.

Required Skills:

Bachelor's degree in computer science, Engineering, Math, Statistics, or other relevant fields.

At least 5+ years' experience with technical and/or business knowledge in 2 or more areas e.g., card systems, payment systems, mobile app, testing and integration, business analysis,production support with good overarching understanding on retail petroleum marketing and store systems.

Critical thinking skills for framing, analysis, and synthesis of complex issues.

Ability to tailor business processes to adapt to application functionality and processes.

Strong stakeholder engagement; proactively collaborates with external (3rd party support and vendors) and internal customers.

Technical writing - Being able to communicate complex ideas, status of issues and changes in a clear way (oral and written) to all levels of staff across the org.

Independent, organized, and multi-tasker. Ability to work effectively and proactively in a multi-functional setting.

Detail oriented with the ability to quickly assimilate and apply new concepts, business models and technologies.

Highly motivated and self-starter

Ability to do low code, develop and understand programming languages is preferred.

Working knowledge of IRM technical controls and MS Azure Cloud is an advantage.

Working knowledge and understanding of Secure File Transfer Protocol (sFTP) used for exchanging data, and SQL Database queries and table is preferred.

Amenable to occasional travels to different Asia Pacific countries

Preferred Skills:

Selection Criteria:

Business Analyst Skills & Technical Depth

Ability to understand strategic goals and objectives and key business processes and identify integration points.

Demonstrated experience in developing, socializing, and vetting new business processes and working across multiple stakeholder groups.

Ability to analyse data and recommend reports to aid in decision making, communicate trends, exceptions, and appropriate actions to audiences of all levels.

Experience with mobile systems or loyalty rewards system will be a bonus.

Familiar with IRM/IRSM/SOX processes and related technical standards and controls is a plus.

Understanding of Service Level Agreements, Vendor Management, and Incident Management

Experience/knowledge in Agile SAFe, Kanban and Scrum methodologies.

Communication Skills

Ability to coordinate, create and deliver effective communications across a broad range of stakeholder groups; successfully adapts communications to audiences of all levels.

Ability to work with multiple teams both external and internal and influence/drive to deliver results.

Leadership

Able to influence and inspire trust in others to follow and support.

Able to provide out-of-hours support when needed.

Willingness to take ownership and show initiative to achieve results.

Working with us

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; the 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

CPI markets the Caltex brand of top-quality fuels, lubricants and petroleum products through a network of service stations, terminals and sales offices.

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to lesbian, gay, bisexual and transgender equality in the workplace.

Allowances, medical and optical reimbursements

Health care coverage for you and your eligible dependents

Robust employee centred programs for health and wellness

Time-off to promote healthy work-life balance or to care for your family

Annual corporate incentive bonus when the company meets established goals

Recognition & awards program

Long-term savings plan

Life insurance

Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups

Hybrid work model - work remotely from home several days a week

Chevron participates in E-Verify in certain locations as required by law.

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