Enhanced Service Specialist

2 weeks ago


Manila, National Capital Region, Philippines Fresh Prints Full time

The Philippines (Remote)

About the Client:

We are seeking a dynamic Enhanced Service Specialist in - Real estate industry to support one of our clients - Pillar Properties . Pillar Properties is a developer, owner, and operator of a privately-held real estate portfolio with ties to the Puget Sound region that dates back over 125 years . Pillar has built a portfolio of 2,114 apartment units that express the unique personality and vitality of Seattle's signature neighborhoods. Our goal is to design environments that embrace the neighborhood and create an iconic presence in the area.

Operating more than 1,800 units in the Pacific Northwest, Pillar Properties manages luxury apartment residences that capture the unique personality and vitality of this region's signature neighborhoods. Pillar Properties brings a longstanding connection to the area and a strong commitment to helping the community thrive.

Responsibilities

  • Experience in Property management, real estate & collections
  • Experience in Lease Renewal Management
  • Conduct high-level conversations with contacts at target accounts
  • Collaborate closely with property teams to uphold high standards of efficiency, accuracy, and compliance.
  • Assist in administering leases, reviewing tenant billings, analyzing lease charges, enforcing tenant compliance, and performing landlord obligations as needed.
  • Act as the subject matter expert on a wide range of services, excellent English, including an understanding of a wide array of idioms (assessed via written, phone, and video tests)
  • Establish and maintain collaborative working relationships with communities, coworkers, and particularly with other members of a project team.
  • Direct the day-to-day activities and property operations as assigned by leadership.
  • Updated with new technologies, systems, and procedures related to property management
  • Report to KPIs to leadership including calls, conversations, meetings booked, etc.

Personal attributes

  • Upbeat, enthusiastic, confident personality and attention to detail
  • Excellent listening skills and energetic phone presence
  • Professional, competitive, determined, and results-oriented
  • Flexible, open-minded, and able to deliver success despite ambiguity
  • Dedicated to tracking and improving performance and efficiency daily
  • Desire to learn a consultative approach to selling our products and services

Job specific requirements

  • 2-3 years prior experience in Administrative /Property management/ Real estate management roles
  • Prior experience with CRM software
  • Excellent internet for video calls and a working computer
  • Ability to work in the US time zones
  • Competitive compensation of $800 - $900 per month
  • Learning opportunities
  • Working in a great culture dedicated to building a business together
Are you able to work on the US time zones? *
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What are your biggest strengths? Tell us about a time in your life that you displayed those strengths. *

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