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Customer Service Agent
2 weeks ago
JOB DESCRIPTION:
As a customer service representative, your primary responsibilities will include:
- Addressing customer needs and concerns
- Adhering to company and client policies and processes
- Identifying customer requirements, providing accurate solutions
- Building rapport with customers and ensuring customer engagement
- Documenting activities and managing productivity
- Possible involvement in sales activities
- Understanding and working towards set targets
QUALIFICATIONS:
- Minimum age of 18 (Legal Age Requirement)
- High school graduate or at least completed Senior High School
- Completion of college level or graduation
- Call center experience not mandatory
- Alternative Learning System (ALS) with a minimum of 6 months of BPO experience
- Willingness to work on site
- Availability for graveyard shifts and shifting schedules
- Able to work on weekends and holidays
BENEFITS:
- Day 1 HMO coverage
- Meal and transportation allowance
- Rice subsidy
- Clothing allowance
- Free psychologist consultation
- In house and online pharmacy services
- Scholarship program
- Retirement fund
- Free meals and medicine through the company's reward card
- Loyalty incentives
- Accidental and life insurance
- Free shuttle service
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