Customer Service Representative

2 weeks ago


Iloilo City, Western Visayas, Philippines Asurion Full time
The customer service representative is responsible for acting as a liaison between customers and the company. Provide product/service information and resolve any emerging problems that customers might face with accuracy and efficiency.

ROLE

  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet or exceed client metric obligations
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

QUALIFICATIONS

  • Has completed at least 2 years (82 units) in college
  • 2 years of BPO customer service experience
  • 6 months of BPO sales experience (voice)
  • Able to understand the different accents and able to speak clearly using a neutral accent
  • Excellent online communication skills including spelling, grammar, tone, and professionalism
  • Strong teamwork skills
  • Ability to maintain a positive attitude
  • Demonstrate a good cultural fit against company values and beliefs
  • Prepared to actively work as part of a team
  • Able to meet challenges and can handle stressful situations
  • Has customer service experience, including the ability to work well with the public and to adopt a customer perspective mindset
  • Ability to multi-task proficiently for sustained periods of time
  • Ability to understand Asurion websites from a customer's perspective
  • Highly developed sense of integrity and commitment to operational excellence
  • Ability to work with, advise and drive solutions through all levels of an organization: from line operators to senior management
  • Adaptable and willing to learn new technologies

#J-18808-Ljbffr
  • Call Center Agent

    2 weeks ago


    Bacolod City, Western Visayas, Philippines Customer Service Representative Full time

    WE'RE HIRING HERE AT BACOLOD CITYWITH OR WITHOUT CALL CENTER EXPERIENCE(CALL CENTER JOB)LOCATION:Bacolod -Luxur Place, Magsaysay Avenue, Singcang-Airport, Bacolod City, Negros OccidentalWITH OR WITHOUT CALL CENTER EXPERIENCE1 DAY APPLICATION PROCESSUP TO 14K-18K SALARYAT LEAST HS GRADUATE ( OLD CURRICULUM )


  • Iloilo City, Western Visayas, Philippines Lexieconsulting Full time

    Their responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or services. Seniority levelSeniority level Entry level Employment typeEmployment type Contract Job functionCall Center Support -...


  • Iloilo City, Western Visayas, Philippines TASQ Staffing Solutions Inc. Full time

    JOB DESCRIPTION:The job position available is for a Customer Service Representative. As a Customer Service Representative, your responsibilities will involve assisting customers with their concerns through phone calls, chats, and/or emails. You will be responsible for addressing customer needs, adhering to company and client processes and policies,...


  • Iloilo City, Western Visayas, Philippines Metacom Full time

    Elevate your career with us One day hiring processMid Shift / Day Shift (Any Selling Point) Competitive Salary package of up to 30,000Explore exciting opportunities in:Customer Service RepresentativeTechnical Support RepresentativeSales RepresentativeTravel AssociateHealthcare SpecialistFinancial AssociateTelemarketerQualifications:Filipino Citizen, or hold...


  • Iloilo City, Western Visayas, Philippines Lexie Staffing Full time

    Customer service representatives' main responsibility is to communicate with consumers in order to resolve their issues, respond to their inquiries, and meet their needs. A customer support agent will frequently respond to emails and phone calls from clients, addressing their queries and worries.


  • Iloilo City, Western Visayas, Philippines LexisNexis Risk Solutions Full time

    Customer Service Representative page is loaded Customer Service Representative Apply locations Iloilo time type Full time posted on Posted Yesterday job requisition id R78472 Job Discipline Description Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints | Resolves...


  • Iloilo City, Western Visayas, Philippines Quess Philippines Corp. Full time

    CUSTOMER SERVICE REPRESENTATIVEQualifications:Candidate must possess at least High School / Senior High School Diploma, or College Undergraduate is a plusWith or Without CSR/relevant work experience, or with experience is a plusRequires to WORK ON-SITEAmenable to work in any shifting schedulesAverage to excellent communication skillsCan start ASAPDuties and...


  • Iloilo City, Western Visayas, Philippines CXperts Full time

    Job Summary:The Voice Customer Service Agent will be responsible for handling customer inquiries and providing outstanding service tocustomers over the phone. The agent will be expected to provide prompt, accurate and courteous service to Home Depotcustomers in a fast-paced environment. The agent will work with a team of other customer service...


  • Iloilo City, Western Visayas, Philippines GECO Asia Pte Ltd Full time

    We're looking for a dynamic Customer Service Representative to handle customer inquiries, complaints, order processing, and modifications across different communication channels. The ideal candidate should stay calm in challenging situations and have a good computer background.Requirements: High school diploma, general education degree, or equivalentAbility...


  • Iloilo City, Western Visayas, Philippines TTEC Full time

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Iloilo you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in...


  • Iloilo City, Western Visayas, Philippines MetacomBpo Full time

    Position: Customer Service RepresentativeLocation: Iloilo, PhilippinesCompany: US TelcoJob Type: Full-time, Shifting ScheduleQualifications:At least 18 years oldHigh school/senior high school graduateGood English communication & interaction skillsMore than 1 year BPO experience preferredAmenable to shifting schedulesBenefits:Up to 35k PackageHealth...

  • Customer Service

    2 weeks ago


    Iloilo City, Western Visayas, Philippines Lexie Staffing & Business Consulting Full time

    Available Position: Customer Service Representative Technical Support RepresentativeAvailable Sites:Metro Manila - Antipolo, Mandaluyong, Pasig, Alabang, Libis QCBaguioIloiloCebuDavaoCagayan de OroBacolodQualifications: Fresh Graduates are welcome to apply No work experience needed Willing to work onsite Idea about Call Center industry


  • Bacolod City, Western Visayas, Philippines Lexieconsulting Full time

    Customer Service Representative - Telecommunications AccountQualificationsApplicants must be 18 years old and above QualificationsApplicants must be 18 years old and aboveAt least HS/SHS graduateWith or without BPO experienceExcellent Communications SkillsApply Now Seniority levelSeniority level Entry level Employment typeEmployment type Full-time Job...


  • Iloilo City, Western Visayas, Philippines Santaisabel Full time

    Customer Service Representative l Fresh Graduate l No Experience NeededCandidate must possess at least a Bachelor's/College Degree on any course.Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.ResponsibilitiesStart your career with Sagility as we hire Customer Service Representatives. Here's what awaits you when you join:Account has...


  • Iloilo City, Western Visayas, Philippines Geco Philippines Full time

    Job Title: Customer Service RepresentativeLocation: Iloilo City, PhilippinesCompany: Geco Asia PhilippinesJob Type: Full-timeSalary: Up to 35,000 PHP + Skills Premium PayBenefits:Health Maintenance Organization (HMO) coverage for employee on day 1 plus free coverage for 3dependentsQuarterly appraisals and monthly performance incentivesUp to 30 days paid...


  • Iloilo City, Western Visayas, Philippines MetacomBpo Full time

    Iloilo - Iloilo CityPremium HealthcareShiftingOffice Work2nd yr College Undergraduate Completed 2 years in college (with at least 72 units) + 6 months Customer Related Experience Graduates of 4 year course with at least 6 months Customer Related Experience Has a good customer service orientation Has good analytical skills Knowledgeable in MS Office and...


  • Iloilo City, Western Visayas, Philippines Metacom Full time

    Elevate your career with us One day hiring processMid Shift / Day Shift (Any Selling Point)Competitive Salary package of up to 30,000Explore exciting opportunities in:1. Customer Service Representative2. Technical Support Representative3. Sales Representative4. Travel Associate5. Healthcare Specialist6. Financial...


  • Bacolod City, Western Visayas, Philippines Lexie Staffing and Business Consulting Full time

    A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.


  • Iloilo City, Western Visayas, Philippines Gratitude Philippines Full time

    Excellent problem-solving skills, ability to effectively understand users' inquiries and address their real concerns.Proficient in using computers for typing and navigating between different tools, as well as software applications. Passionate about delivering exceptional support experiences that go beyond users' expectations. Capable of working in a team...


  • Iloilo City, Western Visayas, Philippines Gratitude Philippines Full time

    Excellent problem-solving skills, ability to connect effectively what users are asking for answers to their true issuesHigh proficiency in using computers (typing, quickly navigating between various tools) and software Passion for creating support experiences that exceed users' expectationsWillingness to work in a team environment, contributing to a...