Davao Store Staff

2 weeks ago


Davao City, Davao, Philippines Fully Booked Full time

BOOK SPECIALIST RESPONSIBILITIES

  • Meets customer requirements within the store premises and provides accurate and up-to-date information on our products and services
  • Attends to customer needs such as book inquiries, title location, and book content, and recommends the appropriate books and merchandise
  • Arranges and displays books and merchandise in the respective sections
  • Recommends new titles and re-orders existing titles based on inventory, sales movement, and customer needs, interests, and requests
  • Participates in shipment-receiving procedures by checking the accuracy of shipment contents, placing the proper price tags, and performing other related tasks Acts as a reliever for counter duties (i.e. baggage, customer service) and assists in the implementation of marketing activities within store premises

BOOK SPECIALIST REQUIREMENTS

  • Has basic knowledge of the Japanese language (preferably reading)
  • Book savvy
  • Excellent customer service skills
  • Pleasing personality
  • Knowledgeable in Merchandise display
  • Organizational skills
  • Knowledge of inventory procedures
  • Can start asap
  • AMENABLE TO WORK AT SM LANANG/ABREEZA MALL

CUSTOMER SERVICE ASSOCIATE RESPONSIBILITIES

  • Respond to customer inquiries in-store
  • Assist customers with requests such as but not limited to reservations, transfers, special orders, returns, etc.
  • Able to prioritize inquiries and anticipate customer requests and responses

CUSTOMER SERVICE ASSOCIATE REQUIREMENTS

  • At least 2 years in College
  • Knowledgeable in Microsoft Office programs
  • Must be fluent in verbal and written English and intermediate in verbal and written Tagalog
  • Fresh Graduates are encouraged to apply
  • AMENABLE TO WORK AT SM LANANG/ABREEZA MALL

Job Type: Full-time

Schedule:

  • 8 hour shift
  • Shift system

Supplemental pay types:

  • 13th month salary
  • Overtime pay

Application Question(s):

  • What position are you interested in applying for? (Book Specialist, or Customer Service Associate)

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