Senior Quality Manager

2 weeks ago

Taguig, National Capital Region, Philippines Infosys BPM Full time

Job Purpose:


•Lead the delivery of business improvement projects (including capital projects) to enable improvements in customer and business value.


•Provide training, mentoring and guidance to others in the business in the use of Continuous Improvement tools.

Principal Accountabilities

1.Lead the delivery of large business improvement projects through the application of Lean Six Sigma and project management tools

2.Assist with the definition of potential projects to support the future growth of the business by identifying, quantifying and comparing potential projects, and playing an active role in the prioritization process.

3.Secure the appropriate business sponsorship for allocated improvement projects.

4.Actively identify potential risks & issues relating to the delivery of projects and manage a resolution process in a timely manner, only escalating major issues.

5.Work with business functions to develop and implement data gathering techniques to identify and rank opportunities for continuous improvement.

6.Deliver training and provide mentoring support in Yellow Belt, Green Belt, Root Cause Analysis, 5S, Kaizen and workshop facilitation techniques, while being an exemplar of all of these skills among others.

7.Represent Infosys BPM in External forums by showcasing high impact improvement projects

Special Features

1.Track record of delivering business improvement projects at Yellow Belt/ Green Belt /Black Belt/ Lean Practitioner Level.

2.Experience of working with and influencing stakeholders at a senior manager level.

3.Possesses a Lean Six Sigma Black Belt Qualification

4.Ability to lead a cross functional team.

Competency

Demonstrated Behaviors

Analytical Thinking

1.Develops and uses clear criteria for guiding decisions (e.g. resources, constraints, organizational values).

2.Identifies cause and effect relationships and root causes.

3.Understands and evaluates numerical data, tables, charts, or graphs to get to the cause of a problem using Minitab, MS Excel, Orange and PowerBi.

4.Performs calculations and combines quantitative information in order to diagnose and solve a problem

Adaptability

1.Adjusts strategies to changes in the environment.

2.Adopts means of communication and interaction that suit different cultures.

3.Decides courses of action in ways that take account of different environments and cultures.

Ability to Learn

1.Easily learns unique job-related vocabulary.

2.Quickly understands and uses processes, technologies and ideas that are continually being updated.

3.Is open to and understands new ideas.

4.Learns highly complex information regarding a product or operation

Innovativeness

1.Generate imaginative or unique responses to a problem

2.Generates alternatives before settling on a solution.

3.Develops new approaches to improve or replace existing procedures or systems

Flexibility

1.Modifies a strongly held opinion in response to contrary evidence.

2.Modifies own behaviors in response to a situation.

3.Modifies behavior in order to reach a goal.

4.Adapt to changing business needs


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