Chief Operating Officer

Strategic Management

· As a member of the Executive Team, work well with peers and set the direction and provide support to achieve the strategic priorities. Contribute to the overall leadership and management of the organization and to support balanced decision making across all departments.

· Contribute to the collaborative delivery of the strategic plan through the development of strategic directions aligned with the operational requirements of the First Aide. Identify how the strategic direction will be achieved in Operations by setting short- and longer-term objectives including assessing the potential

· impact on employees, the clients and local partners.

· Advise the Chief Executive on strategies to deliver high performing services across the company, ensure implementation of the Chief Executive strategic directions with respect to long term services, service performance and quality.

· Advise Chief Executives of issues that may prevent the organization from meeting its strategic directions and provide input and advice on solutions.

· Ensure the multi-discipline teams work together cooperatively and collaboratively to achieve the strategic goals.

· Provide vision and clarity for all departments in appropriate planning and evaluation of performance with a view to continuous improvement.

· Provide leadership in organizational issues that may extend beyond the boundaries of the area of direct responsibility.

· Develop and maintain strategic and working relationships with

· internal and external stakeholders to effectively position the company to meet its strategic and operational objectives.

People leadership and management

· Provide leadership, mentoring and management support for the Head of Operations and all other direct/indirect reports in a complex environment; appraise their performance and ensure that they receive timely and appropriate performance feedback, professional training and development opportunities.

· Champion systems and processes to develop and engage employees creating a work environment staff can realize their full potential through high trust high performance.

· Provide leadership and support in improving key people related performance indicators.

Innovation and Cultural Change

· Create an environment that encourages others to explore alternative ways to view and solve problems. Foster a culture of excellence, innovation, and collaborative people management and a commitment to high standards of service and quality care.

· Identify innovations for implementation in service delivery and corporate support areas and champion the requirement for continuous improvement in all aspects of ancillary and corporate operations.

· Identify the need for and drive cultural change across the organization to enhance accountability and performance measurement.

· Utilize redesign principles and lean thinking methodologies to drive continuous improvement that improves the patient journey, employee experience and promotes best use of clinical and corporate resources.

· Develop and try innovative models and practices to ensure the most effective and efficient use of resources.

· Lead by example, actively leading and driving change programs through direct implementation.

· Communicate, facilitate and negotiate the introduction of major change with key stakeholders.

· Provide advice to the Chief Executives on the implications of major change.

Operational Management

· Create a high-performance culture within the area of responsibility focused on the delivery of key financial and operational outcomes aligned with the company's vision and values.

· Monitor the operational performance to ensure they achieve the agreed key performance indicators within the Performance Dashboard and work with heads to identify gaps in performance and identify solutions to resolve performance gaps.

· Ensure emergency management policies and procedures are in place and that staff are aware of their responsibilities

· Act as point of escalation for operational risks and issues both in and out of hours

· Ensure activity within an individual service does not compromise work of another service and that services achieve individual KPI's as well as those across the whole organization.

· Ensure each department contributes to relevant components of the customer journey to ensure efficient discharge planning and enhanced the process flow to ensure an exceptional client experience.

· Encourage the use of innovative workforce models to achieve financial, access, quality and activity targets both within and across the clinical services.

· Advocate across the divisions the principles of lean thinking to assist in achieving improved access and activity targets across the services and support the access and organizational initiatives in achieving these targets.

Financial Management

· Ensure there is financial responsibility and accountability across the company and develop and implement financial strategies that will ensure budgetary targets and key performance indicators are met.

· Implement strategies to deliver break even operating results for the operational services.

· Initiate and implement actions to improve the financial effectiveness within operations.

· Assess the financial support requirements of operations and department heads, and devise and implement appropriate strategies to meet identified needs.

· Oversee the development, maintenance and improvement of the system of internal control in operations so as to ensure:

o risk is appropriately managed;

o reliability and integrity of information;

o compliance with policies, laws, regulations, etc.;

o safeguard assets;

o promote economical and efficient use of resources; and accomplish goals and objectives.

Governance, Quality and Safety

· Support the maintenance of a strong governance framework in order to provide safe, appropriate and effective delivery of services

· Ensure clinical governance is provided for the clinical services, and actively address any known areas of risk

· Provide accountability and sign-off for data integrity across the services within the area of responsibility

Experience / Qualifications

· At least 5 years in the same capacity or at least 10 years experience as Head of Operations

· Post Graduate Degree or equivalent is a plus

· Extensive senior leadership and management experience and proven ability to lead in a similar industry

· Senior management and financial skills with proven ability to develop and meet strategic, operational and budgetary objectives.

· Proven experience in providing financial project management skills, including capacity to deliver results on time and budget.

· Demonstrated ability to engage and influence a diverse group of internal and external stakeholders.

· Demonstrated effectiveness as an Executive with proven ability to engage and motivate multi-disciplinary teams to develop and meet strategic, operational and budgetary objectives.

· Strategic thinking, organizational and planning abilities.

· Understanding of political, industrial, legislative and regulatory requirements.

· Have extensive analytical skills in interpreting service needs, general guidelines, local conditions and the achievability of the desired results.

· Proven ability to develop business cases, plan and lead change and effectively lead, manage and implement projects.

Job Type: Full-time

Pay: Php100, Php150,000.00 per month

Schedule:

• 8 hour shift

Supplemental pay types:

• 13th month salary

Education:

• Bachelor's (Required)

Experience:

• Head of Operatios: 10 years (Required)