Customer Service Representative CSR

2 weeks ago


Cagayan de Oro, Northern Mindanao, Philippines Neksjob Full time
Job Description
  • Handle a high volume of incoming and outgoing customer calls professionally and efficiently.
  • Provide accurate information and assistance to customers, addressing their inquiries, concerns, and requests.
  • Follow established call center procedures and scripts to maintain consistency in communication.
  • Document all customer interactions, including the nature of the call, actions taken, and resolutions in the CRM system.
  • Escalate complex or unresolved issues to higher tier support or supervisors as needed.
  • Meet or exceed performance targets, including call quality, response time, and customer satisfaction.
  • Collaborate with team members and provide support in a fast paced and dynamic call center environment.
  • Stay up to date on company products, services, and policies to better assist customers.

Qualifications:

  • Good to excellent communication skills
  • At least HS/SHS graduate
  • At least 1 month CCE


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